Singapore
I am a final year student at SMU taking a major in Information Systems and Data Science and Analytics. Driven by a passion for data analytics and an innate curiosity, I am always eager to tackle new challenges. This drive has shaped me into an adaptive and resourceful individual. I am committed to continuous learning and look forward to connecting with others in this dynamic field. Let's connect!
• SQL Analytics: Leveraged advanced SQL to extract and analyse operational data, surfacing weekly performance trends and critical drop-offs — equipping teams with actionable insights to drive timely improvements across Shopee's e-commerce operations. • Chatbot Performance & Efficiency Optimisation: Optimised chatbot decision logic and intent classification through statistical analysis and cross-functional collaboration, improving resolution accuracy while reducing escalations to human agents by 15% and enhancing overall customer service efficiency. • Data-Driven Decision Making: Converted complex dashboard data into actionable insights that informed strategic decisions and contributed to improvements in user experience at scale.
• Completed advanced ML training covering neural networks, computer vision, and time series forecasting. • Preprocessed financial data and engineered features for stock price modeling. Led LSTM-based prediction project to enhance accuracy and support investment strategies.
• Leveraged Gephi and Tableau to analyze network data and create an interactive dashboard, empowering stakeholders with real-time insights that drove data-informed decision-making.
• Built an automated Python web scraper for large-scale live data collection; deployed and maintained on AWS with processed data stored in Amazon S3 for scalable, secure access. • Achieved 90%+ model accuracy through statistical analysis and regression on consumer demand data to drive key business decisions. • Developed a predictive model using Prophet for demand and price forecasting, reducing decision-making time from 3 days to 20 minutes by replacing manual processes with automation.