United States
Supported partner ecosystem by resolving inquiries related to the partner portal, SPIFF claims, and partner program processes. Proactively monitored SPIFF eligibility and issued advance notifications to partners to drive timely submissions and engagement. Provided backup operational and administrative support to Channel Account Managers (CAMs) and Named Account Managers (NAMs). Facilitated partner enablement, onboarding, re‑enablement, and Gigamon re‑introduction sessions. Completed New Account forms for partner‑generated leads tied to accounts not yet recorded in Salesforce (SFDC). Delivered ongoing SFDC training to field teams and ensured Deal Registration (DR) link integrity across opportunities. Tracked, promoted, and supported execution of partner incentive programs, including the Margin Enhancement Program. Communicated product launches, partner event participation, and success stories to increase program visibility and momentum. Collaborated with CAMs/NAMs to maintain up‑to‑date partner certifications and ensure alignment with Catalyst Partner Program requirements. Engaged regularly with NAMs/CAMs to validate Deal Reg lead qualification and ensure timely progression through the sales pipeline. Strengthened pipeline performance through proactive SPIFF follow‑ups and partner engagement. Coordinated with the Distribution team and internal stakeholders to support accurate order submission and resolve issues such as missing quotes in distributor portals. Activated and nurtured dormant partner and seller relationships, including lower‑tier and Silver partners. Built stronger partner relationships through consistent, proactive communication and support. Participated in partner events to enhance partner engagement and promote program adoption.
Responsible for the day-to-day relationship management of Focus Partners. Drive deal registration and pipeline initiatives with the regional team, Field Marketer and partners using the 4 key levers. Execute marketing activities and MDF budget in coordination with Field Marketing Manager. Manage partner pipeline for New, Existing and HTL orders ensuring we have escalation paths with regional leadership on orders over $100K. Maintain productive, professional, relationships with key stakeholder personnel within Top Focus Partners. Foster multi-level relationships between partners and Gigamon regional teams. Communicate product launches and promotions, drive partner participation in events. Works closely with Distribution team to ensure efficient order processing.
Managed the global Channel Operations team, with members based out of the US and India. Responsible for creating, maintaining, and delivering Channel program and process training. Owned the global NFR program, which ensured all partners have access to free products for testing, training, and customer demos.
Consistently ensure the overall success of our growing partner program, channel management, and channel sales’ strategic & operational objectives. Help develop, implement and manage channel partner facing systems and internal & external processes related to partner programs. Help improve the business productivity and utilization of Gigamon’s partner program. Please see the attached document for the full description of responsibilities.
Prepared ad copy for over 150 accounts in all industries Coordinated nationwide and international media buys (billboard, radio, Internet, newspapers, trade journals, etc.) Developed/maintained close and effective client and vendor relationships and ensured my clients' satisfaction Assisted in the development and submittal of several proposals in response to RFPs (Requests for Proposals) Developed scripts/copy for radio spots, as well as copy for fliers, posters, brochures, etc. Ensured clients' branding message transcended across all media Developed/created and helped launch and promote Employee Referral Programs (ERP) Conducted a wide range of media research Prepared quotes/cost estimates for media Submitted/confirmed advertising with newspapers, magazines/trade publications, web sites, and various other media Attended career fairs and helped coordinate events for clients Answered/screened/routed phone calls Maintained copious files/records
Developed and implemented comprehensive media and advertising campaigns, strategies, and tactics for over 100 clients in a wide range of industries Served as the account manager and team leader for all complex and high profile clients Closely monitored my clients' ad/media campaigns and adjusted and modified as needed to ensure their effectiveness Evaluated each ad campaign and the media utilized to aid in the development and success of future campaigns Developed and maintained solid, close and effective client and vendor relationships to ensure a successful campaign and that my clients received the maximum ROI Helped manage, upload, schedule, traffic, and track all banner and website advertising and activity for over 100 accounts in all industries/sectors (Target, KOHL'S, Sleep Train, Comcast Cable, Bank of the West, San Francisco Police Department, Gilead Sciences, Genentech, U.S. Army, and more) Provided a wide range of support to the sales team, including developing sales strategies, plans and quotes Maintained close relationships with all new/existing clientele to uncover opportunities for additional revenue (identified up-sell opportunities) Quickly responded to my clients' requests, swiftly researched/resolved any issues, and ensured their complete satisfaction Ensured my clients' branding message was consistent and transcended across all media Helped test, launch, and promote individual job board web sites for several Bay Area radio stations; Assisted site users with questions or issues as needed