Sacramento, California, United States
Versatile Business Analyst with 5+ years of experience delivering data-driven operational improvements through process optimization. I have an eclectic background that makes me an ideal candidate for a role that needs someone who is multi-faceted, adaptable, curious, and constantly seeks self-improvement. 5+ years working with confidential Medical and Healthcare Program Data, and 5+ years working hands-on in the beauty industry. Former Director with experience leading teams, tracking performance metrics, and supporting marketing campaigns and events.
Ad-Hoc Investigative Reporting • Audit, validate, and analyze high-volume datasets to ensure accuracy, completeness, and compliance with international data standards • Built automated digital workflows that reduced manual administrative work by 98%, expanded hybrid work capabilities, and improved efficiency • Nominated by leadership as one of two employees for Gainwell’s FY25 which recognized me for playing a key role in the company’s growth and future success • Use Excel (pivot tables, formulas, trend visualizations) to identify inconsistencies, duplication, and gaps in large datasets and communicate findings to technical and non-technical stakeholders • Provide process improvement recommendations to leadership to improve data entry efficiency, quality control, and workflow performance and create training materials and SOPs in Adobe for current and future employees • Preform pre-delivery audits to ensure data accuracy before submission to leadership and external agencies • Manage request intake, clarifying expectations, and maintain updates through ServiceNow and the CRM to ensure timely delivery of data • Manage multiple projects simultaneously while meeting strict time deadlines
Responsibilities •Process provider refund checks and returned warrants within 5 business days •Update claim history in CA-MMIS •Performing analysis on all requests from DHCS accounting requiring research •Responding to all escalated inquiries related to Financial Cash Control unit •Training onboarding Cash Receipts Analysts
Responsibilities •Reconcile Drug Rebate checks received with invoices and Accounts Receivable in the Drug Rebate system within 10 business days •Prepare and process EFT receipts •Post payment vouchers in RAIS (Rebated Accounting and Information System) •Post prior quarter adjustments
Led hiring, on-boarding, scheduling, training, coaching, and performance planning for an 18-person team • Collaborated with a start-up technology company and implemented a digital engagement tool that boosted employee motivation and increased client retention by 30% in a single month • Strengthened customer experience outcomes which raised Yelp ratings from 3.5 to 4.5 stars in under 5 months through process changes • Created personalized improvement plans based on performance data, improving consistency, team morale, and service quality • Optimized workforce scheduling by analyzing demand patterns, labor needs, and staff strengths • Collaborated with the owner to host 4 seasonal marketing campaign events which resulted in converting new clients into paying monthly memberships and exceeding product sales goals for the month •Event planning and Event Marketing
Responsibilities • Staff Management • Marketing • Event Planning • Scheduling • Client Correspondence (email and phone) • Sales Management • Inventory Management • Customer Service Management • Interviewing & training onboarding staff • Appointment Confirmations, EFT calls, and Cold-calls • Problem Solving.
Performed chemical peels, hydra-facials, extractions, and full body waxing. Exceeded sales quotas for retail products, in charge of tracking all inventory.