Melbourne, Victoria, Australia
Currently in my penultimate year of a Bachelor of Project Management with a minor in Business for Project Managers, I’m enthusiastic towards opportunities to expand my network and gain hands-on experiences. I’m known for being highly organised, reliable and proactive, with strong time management skills developed through balancing university workloads, multiple jobs and extracurricular activities, while consistently achieving high results in all aspects. I’m keen to connect with professionals in the industry and contribute to projects where I can learn, add value and grow professionally.
- working together as a team to create unique solutions to problems encountered specifically in relation to customer enquiries and stock levels (high or low stock levels) - working daily to ensure stock levels are replenished - visual merchandising of front features and other shelves visuals - handling customer complaints and encounters while providing a high level of customer care
- working with students to increase knowledge - working with children with learning difficulties - delivery of study tips and time management skills - currently tutoring in VCE subjects; Health and Human Development, Business Management, General Maths, Visual Communication Design, Outdoor Education, English
- Responsible for the coordination of the After School Study Program which ran 4 days per week - Organisation of food orders and handling invoices - Successful correspondence with employees (tutors) including handling shift changes and pay enquiries - Organisation of files in a logical order to ensure efficiency - Completion of tutors work schedules/ rosters
- daily management of front end staff including role allocations and breaks - handling customer complaints and working towards positive resolutions to increase customer satisfaction - Handling POS system transactions including credit, cash and refunds/returns - opening and closing of the front end - restocking of drinks and cigarette cabinets, as well as unloading drink and cigarette orders
- working on registers to delivery a positive customer experience - expressing a positive attitude towards daily tasks - restocking of drinks and cigarette cabinets
- keeping staff engaged and ensuring customer service is delivered in a positive manner - ensuring stock on floor is replenished regularly and delivered in an attractive manner - handling POS transactions including credit, cash, exchanges and returns - handling customer complaints - responsibilities include opening and closing of store, counting tills and completing store banking
- anticipated customer needs and provided them with a high quality service and shopping experience - Restocking of products in an efficient manner - working as part of a team effectively to deliver a positive experience for customers
- Visual Merchandising of Christmas displays to ensure a high level of customer satisfaction - Working around machinery such as forklifts and scissor lifts - Working as part of a team to create unique solutions while on the go