Singapore
IT Business Partner and Business Analyst at Thermo Fisher Scientific specialize in JDE/E1 (quote to Cash) and CRM in Asia Pacific region. Key roles and responsibilities: • Organized and led meetings cross functional brainstorming and requirements gathering sessions to finalize project implement plans. • Carve data into easy-to-understand insights and concisely present information to stakeholders including business operations, pricing and customer service teams. • Translate business requirements from Subject Matter Expert (SME) into user stories for CRM and Digital transformation projects. • Key contributor in requirement definition, analysis, key liaison across various ERP platforms. • Served as Subject Matter Expert for other teams that interfaced with Oracle JDE/E1 ERP. • Partnership with stakeholders and SMEs to come out with test script for each project. • Main contact point to IT Quality Assurance and technical team during end-to-end project cycle. • Engaged SMEs in testing (ITC, UAT and smoke test) and provide post deployment support after projects “Go-live”. • On-board, mentored, supervise new colleagues for project execution and production support. • Provide first line support to stakeholders and users on issues related to existing systems and processes.
• Involved in Order-to-Cash activities, post sales service, audit • Worked closely with cross functions on daily operation issues and arrangement. • Brought back order desk (Korea international order) from Hong Kong to Singapore. • Appointed as Subject Matter Expert (SME) for large scale business process integration projects. • Provide ERP training and business process training to new colleagues (System: SAP and JD Edwards Enterprise One). • Key contributor in setting up the customer service team in Korea. • Involved in process improvement and streamlining activities • Develop and map out standard procedures and documentations for customer care related processes.