San Francisco Bay Area
Consummate and diversified professional with flawless performance across domestic / international business account management, supply chain operations, product procurement, logistics, and inventory optimization. Articulate communicator who easily forges strong relationships and proactively approaches problematic issues to achieve positive outcomes. Demonstrates a collaborative spirit in developing competitive marketing plans to promote business growth.
-Managed daily e-commerce operations including product listings, pricing, promotions, and inventory management to optimize website accuracy, up-to-date information, and cross-functional collaboration -Drove sales, enhanced user experience, and improved conversion rates through continuous data analysis and strategic optimization -Provided exceptional customer service; promptly addressed complaints and resolved issues -Ensured timely, accurate order processing and delivery through coordination with fulfillment teams -Generated and analyzed reports on key e-commerce KPIs; provided actionable insights and data-driven recommendations to stakeholders -Executed integrated e-commerce marketing campaigns and optimized platforms to boost performance -Researched competitor strategies and industry trends to maintain competitive edge -Improved user experience through testing, feedback evaluation, and platform enhancements -Streamlined order processing, payment verification, and fulfillment communication
Advanced to management role charged with monitoring property valued at $1M, managing a 100+ buyer’s list, and overseeing global business accounts. • Supports Specialist (Appraiser) in procuring high-quality consignments and facilitates administrative support. • Cultivates and retains strong business relationships comprised of consignors, buyers, and vendors. • Effectively coordinates numerous business activities with a diverse team of specialists, managers, receivers, and photographers. • Manages all accounts and closely works with consignors as a primary contact to optimize inventory level. • Troubleshoots customer concerns and responds to queries via phone, email, or in person. • Orchestrates and implements department scheduling involving multiple auctions, appraisal appointments, overlapping deadlines, property drop-offs / returns, and auction events. • Conducts research and oversees catalog production linked to monthly gallery auctions. • Accountable for catalog proofing, editing, and approval, including coordinating special requests / edits with Photography, Design, and Marketing Departments. • Full authority in auction gallery setup / breakdown and crew supervision to ensure appropriate completion. • Tracks number and performance of departmental sales results and presents to Specialist. • Participates in advertising auction venues through popular marketing mediums.
• Assisted department specialist in identifying, researching, and cataloging consignments. • Tracked, verified, and organized incoming and outgoing consignments. • Facilitated marketing department with press releases and advertising translations. • Built strong client relationships and generated interest profile to create efficient marketing strategies. • Resolved issues with accounts receivables, accounts payables, and customer complaints.
Oversaw 50+ international import / export accounts and business operations. • Worked in concert with management in creating competitive business strategies: identified market trends and researched related products. • Instituted smooth business operations through effective coordination with suppliers, forwarders, customs, and warehouse shipping. • Generated business models and sales reports to support and track marketing strategies and performance. • Conducted budget preparation and implemented purchasing procedures to optimize inventory flow. • Facilitated support to President and Operations Manager in tactical business planning, administrative decisions, certifications, and trademark registrations. • Assisted in annual employee assessments, HR resource allocation, and the annual International Organization for Standardization (ISO 13485:2003) audit.