State College, Pennsylvania, United States
Analytical & passionate individual with a background in Statistics and Business. Experience with data reporting & cleaning, leading teams, research analysis, and assisting customers & students. I am interested in positions that can provide me with opportunities to solve real world problems through analytics as well as help me grow, learn, and make connections.
-Owned the highest renewal quota on the team in 2025, closing $5.25M in renewal revenue across 800+ renewal opportunities and finishing the year at 92% attainment, the highest among team members with a full year of quota -Manage a large, high-volume portfolio of customer renewals, owning each opportunity from initial outreach through contract close while consistently driving on-time renewals and protecting recurring revenue -Lead renewal conversations directly with customers, including pricing discussions and contract negotiations, to secure on-time outcomes -Monitor account activity and engagement to identify renewal risks early and reduce churn -Partner with Sales Representatives to coordinate renewal strategy and support expansion opportunities -Maintain up-to-date CRM renewal opportunities to support accurate forecasting, reporting, and visibility -Build long-term customer relationships through consistent, proactive communication via email and phone, positioning renewals as a value-driven experience
-Analyzed and cleaned CRM data across 1,500+ customer accounts to improve data quality and accuracy -Researched and validated over 1,000 company hierarchies to support global account planning and new business development -Partnered with cross-functional teams to ensure CRM data integrity aligned with sales and renewal workflows
-Developed customized reports in Zoho Analytics using SQL to deliver timely, actionable insights for business decision-making -Created clear, user-friendly data visualizations to support interpretation of complex data sets -Partnered with IT and Business teams to streamline reporting processes and improve data accessibility
-Owned client-facing operational processes, managing high volumes of applications while meeting strict deadlines -Served as a key point of contact for internal branches, resolving complex processing questions and ensuring timely outcomes -Supported onboarding and training of new employees, demonstrating leadership and accountability
Delivered instruction in Mathematics, Science, and English to students across grades 3–12
Applied statistical tools, including Minitab, to support student learning in lab-based environments