Singapore
I am a good team player with leadership qualities and am keen to share my wealth of practical knowledge and at the same time, to observe and learn from those around me. Respecting each organizational member as an individual and understanding how their different styles can work together to form a cohesive team is the essence of effective team management, I am able to work with different people. I have a deep appreciation for effective training and development, as well the importance of maintaining an open communication between organizational members. In my previous role as the Global Mobility Manager for Unilever, I was responsible for the Global Mobility services delivered to North Asia, Singapore and Philippines. Being self-driven, I made it a goal to seek continuous process improvements and provided consultative advice and recommendations to internal customers on company policies and processes, as well as maintain close connection and partnering with the businesses on assignment management strategies. With an eye for detail, strong organizational skills, I derived job satisfaction in delivering quality service with desired results to both internal stakeholders and customers. Thereby, I have a general appreciation of tax, immigration, social security and cross-border payroll compliance. Prior to Unilever, I was the Senior Manager for Singapore Operations with Pricoa/Brookfield, managing a team providing relocation and immigration services to a wide portfolio of local, regional and global clients in accordance to contractual obligations, as well as being involved in general office management. I also restructured the role and responsibilities of employees in order to enhance work efficiency and service delivery to our clients. Building good and successful working relationships with internal and external stakeholders are equally important and this is a delicate balance which I have developed the required skill, sensitivity and tactfulness to maintain.
Fulltime mummyhood is the hardest, yet most fulfilling job to me. Grateful for this happy opportunity during our fun family adventure in Shenzhen. Juggling household chores with taking care of two active tots during the sudden restrictions and lockdowns is no mean feat….Keep calm and enjoy a nice, hot tea with a smile 😊
Strategic account management of relocation company clients in APAC region by building and establishing excellent rapport with Client Services Owners, managing escalations and working in partnership to resolve issues pertaining to temporary living, including invoice payment difficulties in India and China. Achieved more than 100% to sales target in 2014 and won a place in Oakwood’s prestigious Presidents Club 2014. Fully managing the RFPs (request for pricing) from clients, performing data analysis on location spend and giving cost-savings options and recommendations, as well as co-ordinated and conducted face-to-face property viewings for both external and internal VIPs in Singapore, Shanghai, Beijing, Taipei and Hong Kong. Providing consultative comments/opinions to clients by being an objective source of reference for international assignment management-related matters.
Principal point of contact for HRBP’s and other key stakeholders on global mobility issues, as well as providing advice on assignment policies, policy administration and how this intertwined with other areas (such as compensation & benefits, tax, etc), cross border compliance issues. Supported and managed senior level international assignees on various assignment phases, from assignment commencement, on-going to repatriation phases. Provided reports, data analysis to key stakeholders for projection and planning purpose. Responsible for ensuring services provided by the Global Mobility Shared Services Centre and third party providers (relocation, shipment, immigration, tax, etc) are efficient and transparent within the clusters I was over-seeing, as well as partnering closely with each country/cluster’s Service Delivery Managers for day to day operational interfaces make sure operations are being managed effectively across the whole end to end process. Cluster operational issues were proactively identified so that we could work on process resolutions and implement these to minimise future issues. Reviewed and authorised Assignment Offer Packages, Compensation Statements, Assignment Documentation, Monthly Payroll, Policy Exceptions (within exception management framework) for senior level executives, as well as signing off Cost Estimates for all new assignments, ensuring correct allocation of costs to tax/financial years, categories of income and timing of accruals. Sharing of information and best practices amongst other clusters for continuous process improvements.