New York, New York, United States
JDL (京东物流) is a new division under JD.com (京东), China's largest e-commerce company that loves to bump heads with Alibaba, Suning (苏宁), and PinDuoDuo (拼多多). JD.com aims to branch out and expand its logistics arm, in the United States. •Launched multiple e-commerce campaigns for JD.com such as 618, 11.11, JD Home Appliances, 12.12, CNY Festival, and Christmas Flash Sales. •Tracked, reported, and measured JD.com's performances to develop quantitative analysis and data-driven reports to increase ROI measures. •Analyzed product and social media strategy of competitors by collecting the interaction data of their posts on different social media platforms, and reported to the directing manager weekly. •Overlooked the full cycle account management regarding the JDL warehouse, prospecting, and pitching to closing deals and post-sales service. •Collaborated with solutions and B2B, and B2C teams to develop and deploy global supply chain solutions for Fortune 500 Clients. •Participated in mandatory office zoom calls with the JD HQ coordinating strategies and sharing market insights to guide business development.
CapCut is an easy-to-use and powerful video editing tool designed for mobile platforms. It empowers users to easily create incredible videos with various editing features, effects, filters, and templates. Users can choose to edit videos by themselves or use available templates in their creative process. Made regular operation plan according to the analysis of market trends and user consumption. Ensured daily workflow tasks are completed within designated timelines. Responsible for the daily trending topic operation, including all platforms trending monitor, internal trending generation, and quality content recommendation. Identify the targeted creators according to in-app content trends, and be responsible for the creator acquisition from all platforms. Expert knowledge of music, pop culture, and internet trends. • Assist in the local operations related to 15,000+++ video template creators and high-quality template output. • Collect user feedback and interpret the demand of the local content market to achieve 95% of the Daily Active User Rate and translated the documents with localization demand to achieve local relatedness by 99%.
•Diagnosed and solved critical client issues by coordinating with the Product Director on multiple projects such as 5G, Fixed Networks, Wireless Broadband Telecommunications, and Semiconductors. •Efficiently improved software and app knowledge by using programs such as Tableau, Slack, Zendesk, and WeChat to meet customer inquiries and orders. •Prepared materials for showcase important company events. Conducted market research on logistics, market trends, and supply chain solutions for our key account clients. •Conducted research on different seller platforms, WMS, and integrated systems to discuss our P&L terms to complete RFP projects from our key clients.
•Devised social media strategies to increase brand awareness, user engagement, and user following from 0 to 4.6 million followers on Instagram. •Communicated frequently with our clients and shareholders directly improving our CSAT to 96%. •Accompanied our team of 15 colleagues to strategically identify areas of opportunities from straight through the process to launch multiple product campaigns of Xiaomi products in different countries. •Analyzed insights from generated social media data to create unique and inspiring content to help drive company goals and initiatives with higher effectiveness.
•Provided professional moving and relocation services locally and internationally. Handled all aspects of moving to provide customers with visa, immigration, move management, home search, and destination programs to ensure 100% customer satisfaction and hassle-free relocation.