Jess Jones

Customer Relations Specialist at Philips

Nashville Metropolitan Area

About

Experience

  • Customer Relations Specialist at Philips
    Sep 2023 - Present · 2 yrs 11 mos

  • Marketing Manager at Salt & Cayenne Restaurant Consulting
    Feb 2022 - Jul 2023 · 1 yr 6 mos

    Salt & Cayenne exists to help independent restaurant owners and operators find success. Led by industry veteran David Wyatt, our four-walls focus can help you streamline operations and improve your restaurant’s profitability.

  • Murfreesboro City Schools (2 yrs 5 mos)
    • Student Data and Support Services
      Jul 2021 - Mar 2022 · 9 mos

      Administrative Assistant | Student Data & Support Services As Administrative Assistant for Student Data & Support Services, I help to manage the student database for a K–6 school district, serving over 9,000 students across 13 schools in the Murfreesboro City area. I played a key role in managing and auditing the Student Information System to ensure accurate and secure dataflow to the various systems critical to district operations. I proactively identified discrepancies between local and state databases, addressing errors ahead of reporting periods that impact district funding, student testing, and official student and staff demographic reports. I also maintained strong, hospitable communication between multiple departments, promoting collaboration and ensuring cohesive, efficient processes throughout the district.

    • Administrative Assistant
      Jul 2020 - Jul 2021 · 1 yr 1 mo

      Administrative Assistant to the Director of Technology for K-6 school district, serving over 9,000 students in 13 schools across the Murfreesboro City area.

    • Childcare Worker
      Nov 2019 - Jul 2020 · 9 mos

      Extended School Program for Discovery School at Bellwood in Murfreesboro. Providing STEAM-based enrichment programs to K-6 children before and after school hours, engaging the whole child through a variety of opportunities.

  • Service Manager at The Rutledge
    Feb 2019 - Sep 2019 · 8 mos

    Assistant General Manager | New Restaurant Concept As Assistant General Manager, I helped launch and grow a new restaurant concept by building metric-driven front-of-house systems that supported individual development and strengthened overall operations. I worked closely with all departments to align inventory practices, creating a streamlined, cohesive system for organization and tracking. I conducted regular inventory audits to closely monitor profit margins and cost of goods, and took an active role in training staff on strategies to minimize loss and maximize profitability. I also created hiring and training literature that clearly reflected the owners’ mission and vision, helping to align our team culture from day one. Managing the hourly staffing budget was a daily priority — ensuring we had the right team in place to deliver excellent guest experiences while staying mindful of sales volumes. I made a point to connect with guests every night, encouraging honest feedback, and used their insights to make continuous improvements. I also kept an open dialogue with our staff, listening closely to what was and wasn’t working with the new concept and adapting our approach as needed.

  • Front Of House Manager at J. Alexander's Restaurants
    May 2012 - Feb 2019 · 6 yrs 10 mos