Franklin, Indiana, United States
A highly self motivated problem solver, looking for an opportunity to grow within a company, and fulfill my desire to learn. I am experienced in SaaS, as well as customer care, onboarding, and scheduling. I run a nonprofit that focuses on celebrating and advocating for diverse cultures and I am on the committee for AAPI Pride of Indiana. When I am not at work you can find me hiking, enjoying yummy local food venues, and spending time with friends and family and my ridiculously squishy Beabull pup. Let's connect!
-Conduct outbound and inbound calls to UnitedHealthcare members to complete health needs screenings, welcome calls, and provide education on Medicaid benefits and coverage. -Coordinate care communication by notifying provider offices of members’ recent emergency room visits and hospital admissions to support continuity of care. -Accurately migrate and manage member documentation within internal systems, ensuring records are complete, up-to-date, and compliant with confidentiality standards. -Collaborate closely with Member Services and internal teams to resolve insurance inquiries, support member needs, and improve overall member experience.