Jessica Ham

ALLSTATE INSURANCE COMPANY

Greater Tampa Bay Area

About

Claims processor professional with strong interpersonal skills. Positive attitude, effectively supports business objectives. Seeking opportunity to showcase my ability to accomplish goals quickly and efficiently.

Experience

  • Allstate (18 yrs 5 mos)
    • Claims-Process PIP/Med Pay-Assoc III
      Mar 2008 - Present · 18 yrs 5 mos

    • Total Loss Processor Associate at Allstate
      Aug 2017 - Present · 9 yrs

      Connect with customers during their difficult situation • Schedule vehicle pick up • Received vehicle titles and submit to state for title processing. • Issued payments to Insureds and Claimants. • Answering customer inquiries and concerns, ensuring customers are happy with their service.

    • Claims Associate
      Mar 2008 - Aug 2017 · 9 yrs 6 mos

      • Resolves customer service inquiries via phone, email, and face to face • Manages consumer home property salvage, non-auto claims • Manages the equipment and supplies for the Outside Field Adjusters • Reviews and approves vendor invoice reimbursement • Monitors employee compliance of corporate voicemail standards • Manages litigation correspondence with attorney clients • Coordinates supply logistics through ordering and maintaining for multiple business units • Resolves internal customer request • Vendor liaison for multiple business units

  • Front Desk Receptionist at TOPS BARBER SHOP
    Feb 2005 - Mar 2008 · 3 yrs 2 mos

    • Resolves customer service inquiries via phone or face to face • Clean and maintain salon • Ensured customer welfare