Jessica Ham

--High drive for success

McDonough, Georgia, United States

About

Currently seeking a position where I can continue to grow with over 15 years experience in transportation as a dispatcher and planner.

Experience

  • Driver Leader at U.S. Xpress, Inc.
    Jun 2026 - Present · 2 mos

  • Terminal Manager at Waylanders
    Oct 2025 - Apr 2026 · 7 mos

  • Senior Transportation Planner at Wayfair
    Jun 2022 - Aug 2025 · 3 yrs 3 mos

    Responsible for the daily coordination and execution of cross-dock and regional multi-stop truckload and LTL activities within a defined regional footprint in the US. • Create and manage a daily dispatch/load out plan for the Wayfair Operations team to ensure timely movement of merchandise. • Manage daily upwards of 300 plus emails between carriers, suppliers and our corporate team members. • Liaise with key stakeholders to provide a 360-degree view of merchandise flow. • Identify and communicate any exception or at-risk shipments and offer solutions to ensure timely flow of goods. • Manage carrier partners to ensure daily execution of all movements, review performance, and development improvements to the supply chain based on business priorities. • Serve as the key operational contact for warehousing sites and carrier partners. • Develop, map, and benchmark Wayfair Standard Operating Procedures and Key Performance Indicators across the transportation network. • Work with Wayfair site leaders to identify opportunities to improve Volumetrics and reduce damages. • Design pickup and delivery schedules working with carries, origin locations and delivery destinations to ensure timely processing of freight through the network. • Review system-suggested multi-stop, truckload routings to manage capacity concerns, service commitments, and cost effectiveness. • Identify cost and service performance opportunities in existing static lanes. • Identify additional orders to add to routes to maximize cubic capacity on loads.

  • Linehaul Coordinator at FEDEX GROUND PKGE SYSTEM INC
    Nov 2019 - Aug 2022 · 2 yrs 10 mos

    Collaborates with other FXG field operations to efficiently and effectively plan both contractor and equipment needs to ensure sufficient coverage for trailer movements. • Coordinates and tracks the processing and movement of FXG trailers, rental equipment, new trailers, and dollies in the FXG network. • Manages locally domiciled Unassigned Team logistics throughout the LH network to maximize the use of resources as well as minimize the tractor dwell. • In accordance with the Linehaul plan, directs the dispatch of transportation equipment. • Ensures Linehaul dispatch and arrival rules are followed according to defined Company procedures. • Coordinates cargo shipments to maximize the trailer volume while meeting package delivery obligations. • Enters trip details into an online system (TMS) to ensure on time delivery and pick up of trailers. • Verifies the location of equipment in the dispatch system by completing yard inventories. • Verifies the load/unload status of trailers by completing yard checks. Timely reports missing equipment. • Follows and communicates safety initiatives to ensure a safety-conscious culture. • Investigates and reports schedule delays, accidents and equipment failures and implements contingency plans which ensure on-time load delivery in the event of an en-route breakdown or accident. • Reviews and communicates Department of Transportation (DOT) roadside violations to management. • Coordinates with the Safety and Maintenance departments to monitor the monthly tractor safety inspections and ensure annual certificates are obtained in compliance with the DOT. • Reviews trailer load condition reports (TLCR’s) to ensure proper completion.

  • Senior Administrative Specialist at FedEx Ground
    Nov 2019 - Oct 2020 · 1 yr

    Dispatch drivers/carriers for over-the-road, truckload and LTL services.