Jessica Fry

Dispatcher @ Transdev North America | Multi-tasking, Emergency Communications & Customer Service Management

Everett, Washington, United States

About

With over 20 years of experience, I specialize in customer service management and high-volume workload handling. Currently, as a Dispatcher at Transdev North America, I work collaboratively with Community and Sound Transit, leveraging my Emergency Telecommunicator Certification (ETC) to coordinate efficient and effective operations. My career reflects a deep commitment to delivering exceptional customer service and managing complex tasks. I am driven by the opportunity to support teams and organizations in meeting their operational goals through seamless communication and coordination.

Experience

  • Transdev North America ()
    • Dispatcher
      Jun 2026 - Present · 2 mos

      Moving from fixed route to para-transit dispatch. So excited!!

    • Dispatcher
      Jan 2026 - Jun 2026 · 6 mos

      working w/Community & Sound Transit

  • Funko ()
    • Customer Service Specialist Lead
      Oct 2024 - Nov 2025 · 1 yr 2 mos

      Promotion with DTC Customer Service

    • Customer Service Specialist
      Jun 2020 - Oct 2024 · 4 yrs 5 mos

  • Customer Account Representative at Panasonic Avionics Corporation
    Mar 2005 - Apr 2020 · 15 yrs 2 mos

  • Health Unit Coordinator at PROVIDENCE REGIONAL MEDICAL CENTER EVERETT/PACIFIC CAMPUS
    Apr 2002 - Jan 2005 · 2 yrs 10 mos