Australia
Specialising in bringing clarity to complex environments, I translate strategy into structured, sustainable outcomes aligned to business, operational, and technology priorities. Operating at the intersection of these domains, I shape initiatives from ambiguity through to embedded delivery, working confidently across executive and operational levels. With a systems mindset and analytical rigour, I bring a grounded, positive energy that keeps stakeholders engaged and solutions practical, while contributing to business analysis capability uplift, stronger governance, and consistent, value-driven practices that enhance organisational maturity.
Business Analysis services as a consultant working with a diversity of clients to overall help and improve where required. Experiences include: - As-is process mapping. - Pain points identification. - People and process change recommendations. - Team structure advisory. - Skills gap analysis > capability uplift roadmap. - Data governance maturity uplift roadmap. - Microsoft Purview quick reference guides. - Data Hub SharePoint site development. - Backlog management. - Capturing of functional and non-functional business requirements. - Defining current state processes in organisations and consolidating current state with future state solution and architecture into a recommended future state process. - Identification of personas. - Business capability models. - Research and in-depth business, infrastructure and financial analysis to drive the creation of a business plan for a new company around the environmental strategies. (Including investigation and analysis.)
Assisting workshop facilitation to capture process mapping of current state, and lifecycle management and prioritisation of requirements. Apart from stakeholder management of a wide variety of directors and implementation teams, and creation of a respective RACI matrix, in a continuing business analyst role, solutions for multiple in-parallel projects were validated against agreed requirements.
Working under the title of Scheduling Coordinator/Builder Liaison covering Business Analysis tasks. Elicitation of requirements, ideas and aspirations from stakeholders based on 1-on-1 interviews or provided notes; assisting in management of multiple complex schedules for internal resources and external stakeholders, planning and strategies for manufacturing, logistics and project implementation. Identifying business needs and improvements, performing strategic analysis. Identified risk areas and solutions to reduce or eliminate risks. Business Analyst on the system implementation project moving away from manual processes and data management. Responsibilities include: • Managing multiple complex schedules • Define requirements • Risk management • Requirements gathering and implementation of new software into the business • Liaison to multiple stakeholders • Analyse and develop strategies • Policy and procedure development and implementation • Customer service • Analysis of data, reports, processes, technical and business requirements • Continuous and process improvement • Strategic analysis • Creating solutions and positive outcomes • High level of organisation, time management and planning • Building successful strategies for implementation
My role as Team Leader of an administration team to deliver diverse, multiple contracts in the organisation and required positive change management. New company, new systems and processes, new contracts and new management. I worked with the internal ICT team to assist system implementation, provided relevant technical and contractual requirements for successful implementation. I provided weekly analysis and reports for senior management and stakeholders, tracking progress of KPI’s and requirements. While leading a team to success. I provided training and development for users and stakeholders using tools such as workshops, one on ones and drawing up processes, performing Business Analysis planning and monitoring, plan Business Analysis information management. Responsibilities include: • Stakeholder management both internal and external • Adapting new contract requirements to software • Change management • Defining solutions to deliver client requirements • Dealing with supplier, customer, subcontractor, trade • Data analysis and reporting • Processing contractor work orders and invoice claims • Scheduling of trade maintenance and project works • Invoicing • Client negotiation and management • Leadership and support skills • Process improvement, development and implementation • Contract management and client communication • Building successful strategies • Creating solutions and positive outcomes • Staff management • Delivering solution • System implementation • Budget management • Generating processes and procedures for new requirements under contract • Project drafting and implementation
Project experience under both Lake Maintenance and Doherty Trade Services included: - Start up of new contracts with Community Housing SA Ltd (CHL SA & CHL QLD), Port Adelaide Enfield Council, KinCare SA & NSW - Implementation of organisations custom software - External Paint Project (EPP) for SA Housing Authority (SAHA) - Annual Smoke Alarm Project for SAHA - Other Small projects such as Vacancies for both SAHA and CHL SA.