Atlanta, Georgia, United States
Technical troubleshooter with a passion for making technology understandable, accessible, and a joy to use.
Supported healthcare organizations by assisting with system build for Prelude, Grand Central, Cadence, Referrals, and Eligibility. Managed internal hospital software testing projects, ensuring workqueues and interfaces were configured correctly. Reviewed training materials constructed by hospital's principal trainer and assisted in creating new materials for cross-app roles. Performed on-call troubleshooting sessions, helping analysts resolve system build and testing issues. Implemented new software module add-ons, including Financial Assistance.
Worked alongside developers in creating a new module for collecting patient preferences by writing and facilitating usability tests, as well as creating and reviewing test plans. Member of the QA Newsletter team, UX Blog, and QA News blog responsible for writing and editing articles published on a monthly basis to the 1200+ employees in the QA division. Coordinator of my team's project demonstrations for Green Light Group, a company-wide review process for new development. Project coordinator for the migration of e-signature from VB to web, ensuring timelines were met by coordinating cross-application testing efforts. Performed analyst services for a healthcare organization, completing system build and application/report testing. Certified in Prelude and Grand Central.
Generated over 50 new leads by utilizing social media outlets (i.e. Facebook, Google+, and LinkedIn). Created and implemented a raffle campaign through marketing automation software, gathering over 100 new prospects. Trained a group of 3 BonVet employees on CRM software, including InfusionSoft and Salesforce.
Supervised 5 employees in housekeeping and maintenance duties for a 75 room hotel. Increased hotel revenue by 5% through marketing on Booking.com. Assisted owners and managers of the hotel in attending to 30 customers for the Master's Golf Tournament in April of 2014, increasing the number of Booking.com reviews by 50%.
Held one-on-one, online English conversation classes with 155 students, totaling 788 completed sessions. Assisted foreign high school students in reading and writing sections for the SAT, resulting in an average of 50 points increase in both sections. Guided students in developing reading comprehension through examining newspaper articles and analyzing reading passages.
Managed a classroom of between 7 and 10 college English students with the guidance of an English language professor. Developed methods of study and memorization with students to increase students' conversational English skills.