Spain
👋 Hi, I'm Jessica, an Italian professional originally from a small town near Florence. In 2017, I made the leap to Dublin to challenge myself and step into the world of international business. That journey took me to Amazon Ads in Barcelona, and now to Workato as a Sales Development Representative. 🚀 At Workato, I help SaaS companies and enterprises across EMEA solve two of the biggest challenges in modern software: integrations that drain engineering teams, and AI agents that need to act safely across customer systems. 🔌 Workato is the integration and AI orchestration platform behind names you'd recognise, Box, Atlassian, HP, Wrike, PandaDoc, Zellis and many more. Two motions: Embed (for SaaS companies shipping integrations as a product) and Direct (for enterprises automating their stack). 💡 A lot of teams I speak with are wrestling with the same things: integrations eating into engineering capacity, or AI assistants that can answer questions but can't actually act across customer systems. Workato is built for exactly those moments, 1,400+ pre-built connectors with enterprise-grade governance behind them. 🧠 As a subject-matter expert in machine learning–driven optimization, I've seen first-hand how powerful and how limited automation can be without the right plumbing. That's exactly what drew me to Workato. 📊 My background spans marketing, advertising, public relations, and sales. I bring a creative yet analytical mindset and thrive in fast-paced, multicultural environments. 🌍 Fluent in Italian and English, with Intermediate Spanish, I love working across cultures and building strong, human connections in everything I do. 🤝 Let's connect, whether you're curious about Workato, navigating integration or AI challenges, or just want to swap stories about life across countries and languages. 🇮🇹 Mi puoi scrivere in italiano · 🇪🇸 Puedes escribirme en español · 🇬🇧 And English, Indeed
• Manage and grow a portfolio of 200+ European clients, overseeing €1M+ in annual Amazon Advertising investment. • Lead discovery and strategic conversations to identify growth opportunities and support clients in scaling their advertising presence on Amazon. • Drive incremental revenue by expanding client investment through tailored, performance-driven advertising strategies. • Build long-term relationships with senior stakeholders, acting as a trusted advisor on Amazon Ads solutions and best practices. • Collaborate with Sales, Product, and Marketing teams to deliver scalable solutions and improve client outcomes. • Serve as Worldwide UAT SME for AI-driven dashboards, supporting feature testing and product optimization prior to launch.
• Supported Amazon Selling Partners by resolving complex account and operational issues, strengthening trust, retention, and long-term platform adoption. • Acted as a primary point of contact for sellers, combining problem-solving and clear communication to improve satisfaction and ongoing engagement. • Applied a customer-obsessed, consultative approach, identifying root causes and guiding partners toward scalable solutions aligned with Amazon best practices. • Selected as Earn Trust Ambassador, representing the team in engagement initiatives and collaborating with leadership to improve associate and manager experience. • Served as Gemba Ambassador, identifying broken processes, escalating high-impact issues, and contributing to process improvements that reduced friction for sellers and internal teams. • Leveraged tools, SOPs, and internal systems to deliver efficient resolutions while managing multiple partner cases simultaneously.
• Delivered exceptional customer service by understanding client needs, providing tailored recommendations, and turning objections into upselling opportunities. • Successfully upsold products and experiences, consistently exceeding revenue targets through persuasive communication and personalized client engagement. • Trained and coached new staff in service excellence, enhancing team performance and client satisfaction. • Recognized for excellence in service with two Leading Quality Assurance Awards in 2019, achieving performance scores over 90%. • Resolved customer concerns efficiently, demonstrating strong problem-solving and conflict-resolution skills while maintaining high-quality service standards.
• In charge of the Breakfast team • Cash handling, Closing Till Process • Work under pressure during high seasons and weekends serving over 200 people • Take inbound calls, deal with questions efficiently and input data into ICT
• Neat Organization of workplace and equipment • Welcoming costumers • Cash Handling and serving Diners • Understand customers desire and provide charming experience • Won Customers service performance award for being the most reviewed during summer season