Jessica Alexander

Experienced in all aspects of Insurance Operations, with over 15 years of Customer satisfaction.

Brandon, Florida, United States

About

Experience

  • Enrollment Specialist at Cognizant
    Oct 2025 - Present · 10 mos

    ⦁ Inbound Process and maintain member enrollment and eligibility records impacting claims processing, billing accuracy, and coverage determinations. ⦁ Verify and update eligibility information to support accurate and timely claims adjudication. ⦁ Retain members through proactive outreach, issue resolution, grievance & appeals, while also giving a clear explanation of healthcare benefits and coverage. ⦁ Ensure strict compliance with HIPAA and insurance regulations when managing confidential member data.

  • NTT DATA (Full-time · 5 yrs 3 mos)
    • Claims Analyst
      Nov 2019 - Jan 2025 · 5 yrs 3 mos

    • Claims Analyst II/ Claims Auditor
      Nov 2019 - Jan 2025 · 5 yrs 3 mos

      • Understand the application of benefits, COB, Fee schedules, and CMS to provide accurate pricing on claims. • Managed high-volume caseloads 70cph, prioritizing tasks to ensure timely completion of all claims with a focus on high-dollar claims. • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records. • Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.

  • Configuration Analyst / Claims Analyst II at HealthSCOPE Benefits
    Jul 2018 - Jul 2019 · 1 yr 1 mo

    • Understand the application of benefits, COB, Fee schedules, and CMS to provide accurate pricing on claims. • Managed high-volume caseloads 70cph, prioritizing tasks to ensure timely completion of all claims with a focus on high-dollar claims. • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records. • Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.

  • Claims Analyst at Cognizant
    Jul 2017 - Jun 2018 · 1 yr

    • Understand the application of benefits, COB, Fee schedules, and CMS to provide accurate pricing on claims. • Managed high-volume caseloads 70cph, prioritizing tasks to ensure timely completion of all claims with a focus on high-dollar claims. • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records. • Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.

  • Claims Analyst at Anthem, Inc. (formerly Amerigroup)
    Jan 2015 - May 2017 · 2 yrs 5 mos

    • Understand the application of benefits, COB, Fee schedules, and CMS to provide accurate pricing on claims. • Managed high-volume caseloads 70cph, prioritizing tasks to ensure timely completion of all claims with a focus on high-dollar claims. • Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records. • Conducted root cause analyses to identify underlying issues and provide actionable recommendations for resolution.