Portland, Oregon Metropolitan Area
Results-driven Engineering Manager with experience in cloud strategy, design, implementation, and managed services. Specialized in Microsoft Fabric, I excel in leveraging Power BI to provide data-driven insights and visually compelling reports for clients across various industries. I am passionate about driving business success through technology and have a proven track record of delivering high-quality solutions with exceptional customer satisfaction. As a mentor and collaborator, I have successfully upskilled junior team members and fostered strong relationships with clients and stakeholders. Key words: SQL, Analyst - Data - SQL Server Management Studio - Oracle - Python - DAX - Data Developer - Business Intelligence - Tableau - MS Power BI - Data Visualization - MS Project - MS Visio - Data Visualization - Business Process Analysis - Enterprise Business Development - Strategic Management
• Led high-impact AI, data science, and Analytics initiatives delivering production-ready features, performance gains, and operational scalability • Conducted resume reviews and interviews for roles in Analytics, Data Science, AI Engineering, Integrations, DBA, DA, Report Developers, Team Leads • Managed full employee lifecycle including hiring, onboarding, performance reviews, and terminations with empathy and professionalism Key Team Wins: Rebuilt client-facing Billing Report by fixing semantic layer and improving UX – improvements to data and design helped sales team increase sales Launched Revenue Recognition dashboard for internal use and as a new feature in our Billing Report Developed AI-Powered Q&A for Ask Rev.ii – Intelligent conversational interface within the Rev.io Analytics dashboard, enabling users to query complex data sets in natural language – reducing the need for custom reporting Built & Deployed Travel Time Routing Engine – real-time route optimization with dynamic time-of-day and location adjustments; minimized API costs via intelligent query batching Delivered AI-Powered Billing & Orchestration Agents – completed billing agent, multi-agent fanout, execution tracing, and CosmosDB vector storage for chat history; enhanced Ask Rev.ii with security hardening and new Contact/Notification agents Released Churn and Customer Prediction Models into production, including a survivorship model with multi-timeframe accuracy and enhanced explainability, resulting in improved in churn prediction accuracy for PSA and Billing clients Shipped QBO, MS Teams, and Outlook integrations to production, including full OAuth implementation, Rev.io app deployment, and seamless end-to-end sync across platforms Leveraged templated components within the Claude Code Framework to enable the team to auto-generate up to 80% of new code, accelerating delivery of AI-powered features across Integrations, Billing, and PSA modules
• Led cross-functional teams in Analytics & AI, Data Architecture, Integrations, and Database Administration, ensuring alignment with business objectives and continuous process improvement. • Oversaw day-to-day operations, fostering a culture of collaboration, innovation, and high performance within the engineering teams • Managed complex, high-priority projects, balancing tight deadlines with cross-departmental dependencies to deliver results in a timely and efficient manner. • Collaborated with stakeholders to define project scope, set clear expectations, and mitigate risks while ensuring seamless execution • Championed the development of scalable, high-performance data solutions that support business growth and improve operational efficiency. • Led continuous improvement initiatives to optimize workflows, boost team productivity, and elevate delivery standards • Mentored and supported team members, fostering professional growth and facilitating knowledge-sharing across teams
Automated Billing & Customer Management Rev.io provides configurable billing, customer management and automation software to communications service providers. Our modern cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently.
• Led cross-functional teams of consultants and technologists to deliver enterprise-grade Power BI solutions tailored to client needs across diverse industries • Resolved advanced Power BI challenges involving DAX optimization, complex data modeling, connection integrity, and data validation • Designed and delivered Power BI and Paginated Reports for clients in finance, manufacturing, and oil & gas, aligning visual analytics with operational KPIs • Coordinated closely with project teams to ensure timely delivery, scope alignment, and consistent client satisfaction across engagements • Facilitated workshops, Lunch and Learns, and personalized training sessions to deepen client understanding of Power BI features, data modeling, and reporting best practices • Presented technical information to facilitate client road-mapping in pre-sales calls • Mentored junior members to enhance their skills and contribute to their professional growth • Mentored new team members transitioning to 3Cloud who came in through company acquisitions • Experience working with ADF, SSMS, Visual Studio, and Synapse in team support role 3Cloud is a Gold-certified Microsoft Azure technology consulting firm and Azure Expert Managed Services Provider that provides cloud strategy, design, implementation, and managed services for clients across multiple industries. Founded by former Microsoft technology leaders, 3Cloud combines a team of highly experienced cloud architects and technologists with a strong network of Microsoft sales and engineering relationships to deliver the ultimate Azure experience for clients.
Company merged with 3Cloud in September 2020 • Provided consulting services in data analysis and visualization, focusing on Power BI solutions. • Collaborated with clients to understand their business requirements and translated them into actionable insights.
• Conducted data analysis and created SQL queries to report findings from survey data. • Cataloged OLSA sites (Outdoor Light Stock Assessment) for Bonneville project • Developed dashboards in Tableau from queries developed in SSMS to evaluate energy efficiency lighting adoptions in the Northwest Region of the US • Validated data used in Bonneville survey report and in Lighting Adoption project
• Query data tables for analysis in SSMS and Oracle SQL • Performed Data Validation in Excel, Power BI, and SQL • Created visuals of data using MS Power BI, DAX, Python • Documented and updated the monthly Consolidated Ridership Reports for the National Transit Database and State Auditors • Helped develop design ideas for SharePoint site • Created visuals in Power BI that were embedded in SharePoint showing Ridership data for executive and administrator review • Researched, tested, and documented new applications for internal use • Developed application and work process tutorials in OneNote • Presented at weekly meetings using PowerPoint