Henderson, Nevada, United States
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. • Assisting with loading and unloading items from vehicles. • Accepting payments for delivered items. • Providing excellent customer service, answering questions, and handling complaints from clients. • Adhering to assigned routes and following time schedules. • Abiding by all transportation laws and maintaining a safe driving record. • Preparing reports and other documents relating to deliveries. • Operating car vehicle for delivery
• Loading, transporting, and delivering items to clients or businesses in a safe, timely manner. • Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied. • Assisting with loading and unloading items from vehicles. • Accepting payments for delivered items. • Providing excellent customer service, answering questions, and handling complaints from clients. • Adhering to assigned routes and following time schedules. • Abiding by all transportation laws and maintaining a safe driving record. • Preparing reports and other documents relating to deliveries. • Operating car vehicle for delivery
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns • De-escalate situations involving dissatisfied customers, offering patient assistance and support • Call clients and customers to inform them about the company’s new products, services and policies • Guide callers through troubleshooting, navigating the company site or using the products or services • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items • Collaborate with other call center professionals to improve customer service • Help to train new employees and inform them about the company’s customer management policies • Do outbound dialing with the necessary amount or more dials per hour • Use the necessary scripts and rebuttals when talking with a lead to set an appointment
• Supervise the efficient operations of reception including check in/out procedures • Support team members in handling guest requests and enquires to ensure a positive outcome is achieved • Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments • Demonstrate a high level of customer service at all times • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork • Greet and escort customers to their tables • Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies) • Prepare tables by setting up linens, silverware and glasses • Inform customers about the day’s specials • Offer menu recommendations upon request • Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization • Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages • Communicate order details to the Kitchen Staff • Serve food and drink orders • Check dishes and kitchenware for cleanliness and presentation and report any problems • Arrange table settings and maintain a tidy dining area • Deliver checks and collect bill payments • Carry dirty plates, glasses and silverware to kitchen for cleaning • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties) • Follow all relevant health department regulations • Provide excellent customer service to guests
• Perform all check-in and check-out tasks • Manage online and phone reservations • Inform customers about payment methods and verify their credit card data • Register guests collecting necessary information (like contact details and exact dates of their stay) • Welcome guests upon their arrival and assign rooms • Provide information about our hotel, available rooms, rates and amenities • Respond to clients’ complaints in a timely and professional manner • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests • Upsell additional facilities and services, when appropriate • Maintain updated records of bookings and payments