Baltimore, Maryland, United States
I help businesses increase revenue with HubSpot, Apollo.io and AI optimization. I build systems and provide guidance for companies, to reach their goals, within the HubSpot + Apollo.io ecosystems. I am: 1. a HubSpot Elite Partner. 2. an Apollo.io Sales Advisory Board Member. 3. an Apollo.io AI Email Advisory Board Member. 4. Happy to help you. US based, internationally-focused, multilingual RevOps x HubSpot x Apollo Expert with over 20 years of expat experience in Europe, Asia and the Americas.
💯 Elite HubSpot Solutions Partner 🚀 Apollo.io Sales Advisory Board Partner + AI Email Advisory Board Partner
Actively engaged with clients to gauge needs and provide best-fit recommendations while delivering strong maintenance to all HVACR malfunctions including troubleshooting, preventative care, and parts replacements. Managed entire project lifecycles, completing all maintenance within targeted timelines. Foster rapport with customer base by serving as a resource to all questions and concerns. Maintained advanced understanding of all product warranties, parts, and functions to ensure maintenance best practices and customer satisfaction. Work collaboratively with senior technicians on large-scale commercial HVACR systems. Maintained all timesheets, expense / service reports, and purchase card logs in support of records management and compliance.
Deftly managed 150+ shared community spaces with strong focus on compliance, customer satisfaction, and company credibility. Leveraged multilingual and multicultural support to serve clients from diverse backgrounds, promptly responding to concerns and complaints with diplomacy and respect. Conducted daily property inspections emphasizing quality assurance for all buildings, grounds, and amenities. Served as liaison to a host of internal and external stakeholders, interfacing with unit owners, vendors, internal teams, and senior leadership to maintain operational workflows. Managed sensitive situations including delinquent resident accounts and attorney relations for evictions in compliance with company policy. Upheld financial processes by overseeing budgeting, vendor negotiations, and payment processing.
Provided invaluable administrative support as primary host to meetings, scheduling, and materials distribution. Served on the frontlines for all phone calls, inquiries, mail distribution, and scheduling / maintenance requests in support of competing priorities in matrixed environments. Sustained strong operational workflows by monitoring daily operations and addressing priorities based on precedence and time constraints. Shaped strong knowledge of SAP to aid staff with online functions and all inventory, purchasing, vendor, data, and travel reimbursement activities. Maintained compliance requirements for health, safety, finance, purchasing, and patient confidentiality. Facilitated all travel logistics and scheduling for senior leadership and investment personnel.
Cultivated an employee-focused culture that reinforced productivity and morale by serving as an advocate and support to diverse employee group. Oversaw key employee relations activities including recruitment, onboarding, termination, conflict resolution, and performance evaluation. Primary point of contact for all training questions spanning department and teams. Grew account revenue 200%+ by streamlining daily finance and planning activities and reducing time-to-response for all incoming requests. Forged stronger capabilities across all levels of staff through rigorous training and employee-focused growth strategies. Partnered with management to gauge training performance and adapt existing programs to accelerate staff readiness. Provided 1:1 and group training, workshops, and seminars equipping staff with valuable business and operations know-how.