Jacksonville, Florida, United States
Senior Product Manager with 10+ years of experience owning platform and workflow-driven software used in real operational environments. My work has focused on building and evolving internal systems that organizations rely on every day, including operational platforms, automation layers, document processing pipelines, APIs, and system integrations. I tend to work in the messy middle where business rules, edge cases, data quality, and system behavior matter more than surface-level features. I specialize in translating real-world workflows into durable product behavior. That includes leading discovery with stakeholders, defining requirements and system logic, partnering closely with engineers, and carrying products through build, launch, and iteration. Much of my work has involved replacing manual or error-prone processes with software that is predictable, observable, and scalable. More recently, I’ve also worked with modern AI tooling to prototype automation systems that process unstructured inputs and support operational workflows. I am strongest in roles where product success is measured by reliability, adoption, and operational impact rather than growth experiments or marketing metrics. I’m particularly well suited for platform product management, integration-heavy systems, internal tools, workflow automation, AI-enabled operations, and other systems-heavy products that reward clear thinking and disciplined execution.
Lead discovery and delivery of workflow-driven software solutions for small and mid-sized businesses, owning problem definition through shipped outcomes Design and ship internal tools and client-facing systems that simplify intake, configuration, and day-to-day operations Translate ambiguous business needs into clear system designs, execution plans, and measurable improvements Personally prototype and validate solutions, balancing speed, usability, and long-term maintainability
Owned end-to-end delivery of platform-based operational software systems from discovery through production and iterative evolution. Defined system behavior, data models, integrations, and automation logic across sales, service, operations, and accounting workflows. Led stakeholder discovery to translate complex operational workflows into durable system behavior. Owned platform extensions including custom data models, permissions, automation logic, and workflow rules. Defined and delivered automated workflows for task execution, notifications, approvals, escalations, and status-driven processes. Integrated third-party systems including messaging, email delivery, scheduling, accounting platforms, and AI-driven document ingestion. Led ongoing platform evolution by identifying edge cases, failure modes, and workflow gaps, partnering with engineering to iteratively harden system behavior.
Built and supported web-based business systems for ecommerce-driven operations, including customer-facing platforms, backend integrations, and email infrastructure.