Acworth, Georgia, United States
Technology solutions expert and Military veteran with over 5.5 years of hands-on IT experience across government and corporate environments. CompTIA A+ and Network+ certified, holding the CompTIA IT Operations Specialist (CIOS) credential, with strong expertise in troubleshooting. Currently pursuing a B.S. in Mechatronics, Robotics, and Automation Engineering at Kennesaw State University, further strengthening technical and analytical capabilities. Skilled in technical communication, as well as rapidly grasping and applying new concepts to solve problems. I am passionate about helping others, and meaningful impact in my work. I want to make a difference in the lives of those I encounter, and I believe positivity, kindness, and generosity are ways to do that. The greatest joy and pride I have found in my work has been when I knew what I was doing mattered, that it really provided value for the people I served.
Enterprise Applications IT team member at Salas O'Brien. Currently focused on understanding and reporting on the complete picture of software installed across the environment for optimization and cost saving decisions to be made.
• Licensed CDL driver with P & S endorsements, responsible for the safe, punctual transportation of 80+ students daily, maintaining strict compliance and holding current CPR certification for emergency response. • Maintain 100% success at getting all children to school on time and home safely. • Provide organizational value by driving additional, unfamiliar bus routes as needed due to absences and work circumstances like bus breakdowns or accidents. • Maintain laser focus and situational awareness for consecutive hours daily, managing student behavior and changing traffic conditions simultaneously while driving a 38 ft bus, valued at $120'000.
• Diagnosed and resolved a wide range of customer technical issues, addressing and documenting both routine and complex problems while maintaining greater than 99% customer satisfaction ratings • Maintained greater than 100% productivity ratings with more than 3,600 resolved cases, ensuring minimal business interruption for customers by providing rapid and accurate resolutions • Managed user access, security, and provisioning across diverse hardware and software environments, enforcing least privilege access through Active Directory • Administered and supported enterprise applications and platforms, including Microsoft 365, Google Workspace, Slack, Okta, Salesforce CRM, and VPN solutions such as Zscaler and Cisco AnyConnect • Configured and troubleshot macOS, Windows, Linux, and mobile devices, leveraging MDM solutions (JAMF and VMware AirWatch) and resolving wireless connectivity issues across Wi-Fi, cellular, and Bluetooth
• Operated and maintained satellite communication systems to ensure secure, reliable connectivity for deployed forces in mission-critical environments with 100% uptime • Supported strategic communications at Camp Arifjan, Kuwait, directly enhancing operational effectiveness by troubleshooting network and connectivity issues with deployed units • Trained and worked within legacy and MET satellite environments, gaining hands-on experience with Cisco networking equipment and communication protocols • Responsible for operation and maintenance of $327'000'000 systems.