Denver, Colorado, United States
Customer Success professional who specializes in using customer data to create targeted, purposeful digital experiences that drive tailored product outcomes.
- Developed and executed scaled customer engagement strategy through digital campaigns to promote customer product adoption and decrease time-to-value - Strategically leveraged customer data to identify product adoption gaps to drive essential enablement and support opportunities in both a 1:1 and 1:M approach - Led 1:1 customer interventions to unlock adoption and growth outcomes while serving as a customer advocate and trusted advisor for the onboarding and renewal customer cohorts
- Managed $12.5M ARR Scaled portfolio across Growth, Mid-Market, and Enterprise bands - Supported customers though enablement and advisory sessions - Prepared and articulated advisory session content though customer-specific data analysis in Snowflake/Looker - Collaborated with cross-functional sales executives to support in expansion opportunities - Led various project initiatives across research, intervention, and customer support including the Scaled Customer Onboarding Journey to provide a digital self-service onboarding experience to net-new customers
- Top performer among Inbound Sales team in 2021 - Average 119% quota attainment over an 8-month period - Generated $6.5M in pipeline - Led prospect qualification calls (15/week on avg), executed Command of the Message framework to effectively qualify 172 opportunities