Melbourne, Victoria, Australia
As an IT Support & Analyst with Laurus Education since September 2021, I have over four years of experience contributing to the optimization of IT systems and enterprise collaboration platforms. My focus lies in Microsoft 365 ecosystems, SharePoint administration, and workflow automation using Power Automate. Working collaboratively with diverse teams, I have implemented Zoho One workflows, managed IT systems setup for new offices, and enhanced administrative operations through efficient technology solutions. With expertise in Microsoft Entra ID, VLAN, and Identity and Access Management (IAM), my work emphasizes secure document management, process automation, and seamless system integration. By aligning technical configurations with business needs, I aim to drive efficiency and support organizational goals. Multilingual in English, Chinese (Simplified), and Cantonese, I bring a global perspective to cross-functional collaboration and problem-solving.
• Collaborated with marketing staff to design and implement Zoho One workflows, integrating Zoho Forms, CRM, Campaigns, and Flow(automation) tools to reduce manual lead management and enhance digital leads efficiency • Work on projects to set up and manage IT systems and facilities for new offices, including network setup, printer configuration, projector order- installation arrangement and computer provisioning. Coorporate with stakeholder, electrician. • Collaborate and assist team members to create and maintain SharePoint structures for departments like Finance, Marketing, Academic, and Admissions. • Manage Microsoft 365 apps and admin settings (Outlook, Teams, SharePoint, Power Automate, Planner, OneDrive, Intune, etc.) to support staff and student workflows. • Assist with user access management in Azure AD(Entra ID), and VOIP phone systems, ensuring permissions are set correctly for different roles. • Help maintain smooth IT operations across the network, WiFi, printing system, and phone system to minimize downtime. • Support student information and study material management in systems like aXcelerate, Moodle, and eMerrge, including SSL setup support for learning platforms. • Provide Level 1 and Level 2 support to students and staff, troubleshooting issues and escalating where necessary. • Work closely with the administration team to ensure student records and documents are accurately maintained. • Assemble, configure, and troubleshoot PCs as needed. • Undertake ad hoc duties and small IT/system projects/tasks, helping improve workflows, setups and processes as requested by leadership.
• Engaged social media audience by collaborating with graphic designers to develop visually appealing content. • Utilized social media marketing tools such as Hootsuite. • Anticipated client's current needs offering comprehensive resource management reports, data presentations and data analytics. • Monitored social media and online sources for industry trends.
• Operated applications from Google Spreadsheets to complete different data sheets • Organized data entered from candidate’s applications and created data listing • Analysed resume and prescribing the most suitable roles that match the candidates’ background (Education, Skills and Previous Work Experience)
• Contributed to mock-ups, email campaigns and social media content. • Oversaw preparation of marketing copy, images, videos, emails and other collateral. • Helped company develop social media pages to promote businesses.
• Corrected any data entry error to prevent later issues such as duplication of data degradation. • Entered numerical data into databases with speed and accuracy using 10-key pad. • Generated maps and map products based upon data collected from different projects and ground sensors. • Completed fortnights data updates and submitted information to quality assurance for review and implementation.