Singapore
Jess Ng is a Business Development Manager at Danox Welding Pte Ltd, a company that provides welding products and services to various industries. She has a diploma in International Business from Republic Polytechnic, which equips her with the knowledge and skills to identify and pursue new markets and customer needs. In her current role, she is responsible for developing and implementing a growth strategy that focuses on both financial gain and customer satisfaction. She arranges and conducts business meetings with prospective clients, promotes the company's products and services, and prepares sales contracts that comply with legal and ethical standards. She also maintains and builds long-term relationships with new and existing customers, provides feedback and after-sales support, and develops entry-level staff into valuable salespeople. She has contributed to the company's revenue growth, customer retention, and market expansion by applying her computer literacy, Microsoft Office, and client services skills. She is motivated by creating impactful solutions that improve the quality of life of others.
- Develop a growth strategy focused both on financial gain and customer satisfaction - Conduct research to identify new markets and customer needs - Arrange business meetings with prospective clients - Promote the company’s products/services addressing or predicting clients’ objectives - Prepare sales contracts ensuring adherence to law-established rules and guidelines - Keep records of sales, revenue, invoices etc. - Provide trustworthy feedback and after-sales support - Build long-term relationships with new and existing customers - Develop entry level staff into valuable salespeople - Develop training notes & programme for company employees
- Familiarising with all products and services offered by our company. - Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department. - Attending networking activities to research and connect with prospective clients. - Maintaining meaningful relationships with existing clients to ensure that they are retained. - Suggesting upgrades or added products and services that may be of interest to clients. - Crafting business proposals and contracts to draw in more revenue from clients. - Negotiating with clients to secure the most attractive prices. - Equipping staff with the technical and social skills needed to enhance sales. - Reviewing clients' feedback and implementing necessary changes. - Remaining in tune with trends in consumption to ensure that our offerings remain relevant.
- Present, promote and sell products/services using solid arguments to existing and prospective customers - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs - Establish, develop and maintain positive business and customer relationships - Reach out to customer leads through cold calling Expedite the resolution of customer problems and complaints to maximize satisfaction - Achieve agreed upon sales targets and outcomes within schedule - Coordinate sales effort with team members and other departments - Analyse the territory/market’s potential, track sales and status reports - Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. - Keep abreast of best practices and promotional trends Continuously improve through feedback