Jess Ng

About

 Proficient with health care management requirements and protocols  Efficient in performing administrative and clerical functions  Ability to communicate with patients in a friendly and sympathetic manner  Competent in fulfilling targets under minimum supervision  Skilled at coordinating multiple functions and keeping track of activities  Experience in leadership role and skills

Experience

• Research Coordinator at National Cancer Centre Singapore
  Feb 2021 - Present · 5 yrs 6 mos

• National University Hospital (Singapore)
  • Clinical Outcome Coordinator (Snr Executive Assistant)
    Nov 2018 - Feb 2021 · 2 yrs 4 mos

     Assists Principle Investigator (PI) to establish the cluster’s clinical database for clinical research and outcome tracking  Compliance with the Singapore guidelines and International Conference harmonization guidelines on Good Clinical practice  Prepare DSRB applications and review inclusion/exclusion criteria with the PI  Monitor participants for follow-up visits and ensure data collected for post-op follow up patients  Prepare data for doctors’ research study  Ensure timely and accurate questionnaire completion for each participant  To collaborate with multidisciplinary team to improve clinical outcomes and patients’ satisfaction

  • Senior Patient Services Coordinator
    Jun 2014 - Oct 2018 · 4 yrs 5 mos

     Room Assistant  Coordination/Support  Chaperone  Screening and Escalation  Counter assistant  Registration  Enquiry  Cashier  Manage counter/room activities to ensure staff demonstrate service standards  Assist clinic manager/nurse manager in service training and development of new/junior staff  Handle feedback, email enquiries and communication issues  Lead/supervise counter assistant team/room assistant team  Provide financial counselling for patient