Batu Caves, Selangor, Malaysia
• Provided leadership to the team and ensured smooth daily operations or running of the assigned department. • Achieved or exceeded target that are set by my superior on sales and/or marketing targets. • Developed and implemented marketing plans of the products. • Accessed and obtained market intelligence on competitor’s activities and plans in order to recommend competitive strategies to convert sales. • Handled complaints from the trade and consumer. • Defined and targeted markets to be solicited utilizing data contained in various reports and market intelligence and developed appropriate sales solicitation strategy for local and outstation markets. • Designed, implemented and monitored team’s activities adhering to schedules that will meet the target. • Maximized productivity, ensuring functionalities such as sales visitations, sales analytics, marketing activities & etc. are carried out timely and effectively. • Assisted in maintaining an efficient and orderly administration of the assigned department. • Worked closely with principal office(s) on matters relating to fares, sales and marketing activities and provided market feedback. • Established and maintained rapport with Key Travel Agents, Corporate Partners, Airlines, National Tourism Offices and relevant government authorities. • Prepared reports required by the principal and monthly management reports. • Provided feedback to management on effectiveness/ success of objective implemented. • Attended/managed participation in trade shows, promotions, conduct briefings, seminars and training.
• Met or exceeded assigned sales revenue targets. • Drove energy and urgency within teams to ensure maximum sales are extracted from the available leads. • Maximized face-to-face client sales time by arranging and facilitating support resources in an effective manner to drive client retention. • Ensured timely and effective problem resolution for assigned client base. • Worked with account management and refund team for all administrative and financial activities involving clients including timely receipt of tax invoice, commission claim and refund. • Identified and analyzed local market requirements by soliciting client feedback and by maintaining strong industry contacts/network. • Attended and participated in sales and product training and industry events (seminars, trade shows) as needed. • Participated in social events outside of working hours in an attempt to make business contacts and generate or follow up on sales leads. • Monitored performance data & KPI's pertaining to sales and revenue for travel agents. • Developed and implemented sales procedures and policies in line with the industry best practices. • Set up sales call plans, daily, weekly & monthly reporting mechanisms and ensure that the appropriate selling skills are suitably employed. • Developed & maintained relationships with travel agents to ensure our products are promoted and business opportunities are closed successfully. • Organized and supported travel agents participation at individual or joint airline events, seminars, road-shows and functions. • Processed group request & handled group-related matters in line with RM (Revenue Management). • Ensured strict adherence per approval (applicable Fare, Group Size, Flight Number and DOW) before processing/ creating PNRs. • Consolidated requests for review by Pricing & Revenue Team. • Worked on corrective measures to improve group materialization.
• Managed a team of 7 sales reps to deliver monthly individual and team targets for all projects. • Achieved target within a shorter period than the stipulated time frame. • Awarded 2nd Top sales in the team in 2014. • Sought new channels to generate new leads/prospects by various ways i.e., collaboration with banks/retailers/car dealers/car clubs/insurance companies etc. • Negotiated with joint partners to achieve win-win situation. • Sourced for new prospects and follow up with existing prospects in order to ensure individual and group sales targets are achieved. • Generated reports such as daily activities report, weekly sales report, contact report and any relevant reports required by the management. • Planned and implemented attractive marketing strategies and packages to drive sales. • Analyzed registrants’ feedbacks towards company’s current & upcoming developments. • Monitored market and development trends from time to time. • Conducted product analysis on competitor latest projects, getting involved in property exhibitions and prepared reports. • Assisted marketing team in sales and promotional events. • Assisted marketing team in allocation of residents’ parking bays for upcoming developments in Ara Damansara. • Helped with administrative duties including delivery of vacant possession. • Assisted in business development such as land bank studies, site visitation, land officer consultation at municipal council etc.