Dubai, United Arab Emirates
A general & virtual administrator with 5-year working experience in UAE, having a background in sales & marketing and customer service.
-handling costumer inquiry -prepare and order sampĺes -create pro forma invoice -work and handle SAP -sending technical documents like MSDS, TDS & Regulatory documents -main point of communication internally to client with regards to orders, samples, logistics and other inquiries.
Handling sales & marketing for Management Systems and Food safety courses in UAE, Oman and other GCC countries.
-Manage Tiktok and Youtube accounts -Content writting -Graphic Design (using canva) -Scheduling and posting content -Engagement -Reaching Out -Mange Inbox and comment sections -Weekly and Monthly Reporting
Administration, Logistic and Training Coordination • Prepare, manage and design training calendar • Communicate learning event details, pre‐work assignments, schedule and/or course changes, reminders about upcoming sessions • Ordering of materials needed in the training. • Coordinating and notifying municipalities in every mandatory training conducted. • Coordinate program execution and logistics with facilitators, subject matter experts, and vendors. Includes coordinating the scheduling of rooms, lunches, badges, ground transportation, venues and equipment. • Responsible in preparing quotation, invoice & administration works in a timely manner. • Uploading delegate files and information in SAP System. • Monitor training budget and invoice payment. • Handling all social media accounts such us Linkedin & Facebook • In charge for processing training approval as per municipality requirement. Company representative in Food Safety Conferences, Gulf Food Events and Municipality Conferences/ Events. • Creating the monthly training report • Responsible for maintaining records of all training qualifications, training records and printing of certificates. Sales • Created sales plans to achieve sales target monthly. • Increase sales volumes with existing customers and new customer, customer meetings, market surveys, encouraging referrals, cold calling
Administration, Logistic and Training Coordination • Preparing training Calendar • Handled and managed all office administration responsibilities related to training and general clerical duties including dealing with incoming and outgoing post, printing, scanning etc. • Prepares quotations, delivery notes for the suppliers and business partners. • Responsible in controlling and updating all databases, contact details of clients and suppliers, employee’s records, etc. • Organizing and filing paperwork, documents and computer-based information. • Managed hotel bookings, flight booking & transportations of Trainers • Informing, assisting and guiding the client regarding the confirm courses. • Preparing materials for each course need by the trainer and the participants. • Uploading client details and documents in CRM. • Responsible for maintaining records of all training qualifications, training records and printing of certificates. Sales & Marketing • Increase sales volumes with existing customers and new customer, customer meetings, market surveys, encouraging referrals, cold calling • Attending municipality conferences. • Posting promotion through social media • Answers questions from clients about product and service benefits • Maintains excellent relationships with clients through superior customer service • Tracks sales data and works to meet quotas or sales team goals • Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance