Washington DC-Baltimore Area
Digital product leader and management consultant with a passion for building solutions that delight the end user. My goal is to provide differentiated value to my customers and I am passionate about getting to the root cause of their issues and applying my hands-on knowledge to solve their toughest challenges. I enjoy collaborating with engineers on solution design at a high level but I’m not afraid to pick up a keyboard when necessary to get the team across the finish line.
Leading the modernization of our Recoveries products & platforms!
Product manager on the Customer Resiliency team leading four product teams to create impactful experiences for the Collections and Recoveries business. My team successfully migrated the Collections Agent UX from a custom-built legacy application onto a new modern platform. I am currently leading a new new initiative to perform an even more ambitious migration for our Recoveries partners!
Senior leader on multiple teams, splitting time between Army Digital and the Strategic Innovation Group. Served as Technical Program Manager for multiple large IT Modernization projects across our global defense portfolio. Created the firm's Bento(TM) & SmartLift(TM) products with the help of an amazing team of data scientists, consultants, and cloud engineers and served as Senior Product Manager driving innovation in Application Portfolio Management and Cloud Migration. Key highlights: o Led the asset-based consulting working group and unlocked new channels of revenue and unique ways to sell our products to clients. o Led a team of multidisciplinary engineers to develop an eLearning order portal that enabled Blue Team/Red Team/White Team Cyber team training events. The solution integrated with third party tools to spin up virtual Cyber ranges pre-loaded with offensive and defensive toolkits. o Led rapid prototyping investments to develop commercial cloud-based web apps, cross platform mobile applications, IoT apps, and immersive AR/VR trainers in Unity and Unreal. o Led an Army Digital and Analytics team responsible for 7 figure spend plans on FFP, T&M, and CPFF contracts. Consistently achieved “Exceptional” CPARS ratings through differentiated delivery software license costs, and reducing recurring annual hosting costs by ~$1M. Led and executed multiple cloud migrations: o Migrated dynamic websites from VMWare and RHEV to EC2 o Developed serverless Websites using S3, Amazon Lightsail, and Cloudfront o Used Elastic Beanstalk to rapidly migrate a .NET / SQL Server solution to AWS. o Developed a multi-cloud web application featuring a Microsoft Azure-hosted App Service and SQL database with a public S3 bucket to manage large file collections.
Served as the senior solutions architect for an Enterprise Web portal solution. Acted as Technical consultant for the Deputy Under Secretary of the Army for Business Transformation. Led Web application Analysis of Alternatives effort which included analyzing stakeholder requirements (interviews, surveys, market research); developing capability matrices, and facilitating vendor capability assessments. Provided subject matter expertise in the Business Situational Awareness focus area, including ERP, SOA and BPM efforts. Finally, managed the Army’s Lean Six Sigma Project Support Help Desk and applied Continuous Process Improvement methodologies to create dramatic Service Level improvements that included reducing the average number of days per trouble ticket from 45.4 to 0.9, identifying common issues and providing documentation to train Tier 1 Help Desk personnel to improve Tier 1’s overall success rate. Introduced automated solutions to address common errors and increasing the percentage of tickets closed in less than 7 days from 19% to 89%.
Developed rapid prototype Web applications to validate end-user requirements and led software development team at the Ft. Belvoir Software Engineering Center. Duties included technical project management, Information Architecture analysis, and software design and software development. Projects included ASP.NET web portals, network monitoring tools and business development at the DUSA(BT), Army Materiel Command and CIO/G6.
Engaged in iterative application design and requirements gathering, meeting with customers regularly to assess application success and define emerging requirements. Managed the Product Development Team and led software development efforts, supporting successful on-site delivery engagements using DSC’s software suite. Analyzed market capabilities and developed product strategy with executive leadership and staffed and mentored the software development team.