Ithaca, New York, United States
• Supported market expansion for a student advisory service by identifying target users, explaining services, and guiding prospective customers through unfamiliar course-planning and application processes. • Conducted direct outreach and needs assessments with 300 students and contributed to a team wide dataset covering 800+ domestic and international students. • Collected and organized information on customer awareness, prior participation, enrollment intent, and key decision concerns to support outreach and service strategy. • Translated research insights into consultation and partnership planning, generating an average of 10 one-on-one consultations per workshop and helping 200+ students enroll in targeted off-campus courses. • Maintained organized records of customer questions, feedback, participation patterns, and follow-up needs, building skills applicable to CRM data entry and sales pipeline tracking. • Adjusted communication style based on each student’s background and familiarity with the process to improve trust, clarity, and response quality
• Managed content publishing, account maintenance, and audience interaction, reaching over 98,000 cumulative views. • Reviewed views, likes, comments, and saves to evaluate content performance and adjust future content direction.
• Managed content publishing, account maintenance, and audience interaction, reaching over 98,000 cumulative views. • Reviewed views, likes, comments, and saves to evaluate content performance and adjust future content direction.
• Built and scaled an online community from the ground up to 200+ members, then assumed management of an established community of 1,100+ members, maintaining 20+ daily active users and 50+ active participants per quarter. • Planned online activities, coordinated promotion, collaborated with external communities, and supported member engagement. • Responded to member concerns, collected feedback, and helped resolve communication issues to improve community stability.
• Coordinated team workflow, staffing, event support, and task delegation to maintain organized daily operations. • Supported communication across team members and helped ensure tasks were completed on schedule. • Streamlined biweekly work updates and problem-review meetings to approximately 25 minutes, improving communication efficiency and reducing unnecessary meeting time. • Contributed to restructuring the organization’s staffing, role assignment, and task-flow process, improving overall operational efficiency by approximately 20%. • Supported onboarding, member communication, feedback collection, and conflict resolution in a student-led team environment.
• Supported the commercial operations team by organizing, maintaining, and reviewing business documents with strong attention to accuracy, consistency, and completeness. • Assisted internal and cross-functional communication to support daily task coordination, document flow, and process follow-up. • Used Excel and AI-assisted problem-solving to build a data matching and lookup table from scratch, then manually reviewed results to ensure alignment with department-standard files.