Atlanta, Georgia, United States
Certified Project Management Professional with over eleven years of experience managing full life cycle development and enhancement projects for Fortune 500 companies. Industry application experience includes wireless telecommunications, retail, healthcare, and corporate legal. Skilled in the use of various project management tools such as MS Project, SharePoint, Documentum, Visio, Excel, PowerPoint and AT&T’s PRISM. Experienced at directing multiple projects concurrently using standard and company specific proprietary methodologies. Effective in developing and enhancing relationships with external customers, business partners, cross-functional departments and internal development staff. Accomplished leader that combines project management skills with proven methodology expertise to deliver successful implementations and satisfied customers. Specialties: PMP certification, since 2005
In my current role I am managing software integration projects for the Third Party Delivery Team.
Managed IT development projects for retail operations at AT&T Mobility utilizing AT&T’s IT Unified Process (IT UP) project management methodology. Responsibilities included project planning, scheduling, requirements gathering, scope management, risk and issue management, budget analysis (estimates vs. actuals), status reporting, and deliverable standards. Systematically coordinated efforts with the business client, requirements engineers, application designers, technical architects, developers, testing teams and release management to ensure delivery of the designed business functionality while meeting release level milestone dates. Have managed projects with budgets up to $3 million. • Completed projects for AT&T Mobility company owned retail (COR) store locations which included: • Driver’s License ID project that deployed scanning functionality for new wireless activations in order to capture confidential consumer information and prevent fraud. Directed multiple timelines for the various solution components spanning POS software modifications, third party package installation, hardware deployment of Windows Servers, dongles, bar code scanners, and signature capture devices for all U.S. store locations. The project was highlighted in AT&T Mobility IT newsletter. • Access Restriction Project to eliminate manual authorization mode for credit card transactions, which the business projected will reduce fraud on high end handsets by approximately $1.3 million per year. • Customer Information Project to automate sending customers a device tutorial email for a purchased handsets. The functionality also captured current customer email address to facilitate marketing of additional products and services. • Subject matter expert on the IT UP methodology. • Have mentored project managers on IT UP as well as the management of project estimates and financials. • Achieved 100% compliance scores for all four projects that were selected for SQA audits.
Management of all corporate legal development projects through the full SDLC. Project planning and scheduling, project team supervision and resource allocation. Risk management, communication management, status reporting. Process improvement. Client-facing, serving as the primary interface between Mosaic, client business owners and IT organization. Oversight of all post-rollout design modifications. Successfully managed a portfolio of web-based corporate legal information management projects from customization through implementation to production, for Mosaic’s premier client, The Home Depot. Defined and implemented post-production enhancement process to integrate and comply with the client’s existing release procedures. This process substantially reduced production errors while adhering to the client-defined migration path. Enhanced the UAT workflow process that facilitated more comprehensive and thorough end user testing of system designs and reports.
Managed the planning and forecasting process for the Direct-to-Consumer (D2C) division of Federated Systems Group (IT division of Federated Department Stores). Accomplishments: ·Managed the 2005 D2C financial planning process. Worked with all program stakeholders to conduct research and develop assumptions. Produced 2005 capital and expense plan utilizing corporate financial systems. ·Responsible for monthly rolling operational forecast for all D2C programs. ·Developed and maintained detailed tracking and forecasting model for multi-million dollar, multi-year initiative to automate Federated Department Stores’ advertising cycle.
Developed and maintained all project plans for multi-state clients. Performed project control functions - evaluating schedule, task, status and deliverables. Responsible for communicating progress to PMO and development management. Simultaneously managed twenty-one separate project plans, working with the systems implementation managers to ensure tasks were being completed as scheduled and project milestones were being achieved. Formalized PMO project processes for PBM organization. Conducted post implementation review sessions for four major PBM projects and produced project review documentation containing lessons learned and recommendations.
Managed the development of all external application interfaces through the full SDLC. The project consisted of 75 unique interface programs that were built over a ten-month duration by a team of six developers. Conducted requirements analysis meetings for the State, commercial vendors and cross-functional team leads. Defined project scope, workplan and risk management plan. Directed development, project plan, program specifications, coding, unit testing, code reviews for quality assurance purposes, system testing, UAT utilizing TestDirector. Production turnover, systems documentation, implementation, post-implementation support. Managed the reengineering of high volume interfaces that resulted in the reduction of system resource utilization by over 80% and minimized DB2 contention. Worked with representatives of four different vendors to standardize their member extracts onto one format. This reduced program development time by 45 days.
Project Administrator - Wyoming Medicaid Claims System Enhancement Project – Performed project control functions – defined tasks, milestones and deliverables, detailed project plan. This role expanded to include user interface testing, training and updating end user documentation. Updated and enhanced detailed project plan on a weekly basis. Generated weekly status reports for project manager. Created Visio flowcharts of all batch jobs for incorporation into system documentation. Executed internal testing of system enhancements for development team. Packaged and presented test results to client and development team. Composed test cases and scenarios for the new benefit plan subsystem. Conducted systems enhancement training sessions for both State end users and ACS Fiscal Agent Office Staff on new GUI screen functionality. Developed the user operations manual for new Benefit Plan Subsystem.