Greater Boston
In 2001 Jerome Harris started a group called Studios2 which specialized in 3D visualization for the Architecture and Engineering industry. He drew on this experience as a 3D artist leading him to the role of 3D graphic designer at Brown University’s Cogsci Lab. At Brown, Jerome worked on many experiments using cutting-edge technology including VR LAB, 3D cave, and motion capture. He later started his consultancy, taking on graphic design and web projects primarily for non-profit organizations such as Rites & Reason, one of the oldest black theaters in the country. More recently, Jerome has worked for Gensler, Autodesk, PTC, the Boston Museum of Science, and Harvard Business School's Executive Education IT team, supporting the department's learning management system. Jerome currently works at Harvard Business School as part of the school's IT team focused on CRM and helping them shift to new technologies on Salesforce School-wide. Jerome served on the Board of YouthBuild Boston and has a passion for martial arts (3rd degree black belt in Karate).
• Provided technical leadership for the operation and maintenance of CRM and AI applications at Harvard Business School. • Served as a Subject Matter Expert for Salesforce and multiple AI platforms, enhancing user engagement. • Developed strong relationships with partners and staff, ensuring alignment with business processes and use cases. • Managed Tier 2 and 3 support requests, overseeing their lifecycle from ticket creation to resolution.
Actively participate in rollout and maintenance of Salesforce and associated applications. Participate in requirements collection, develop pilot sites, test functionality, train users and developing documentation. Involved in selecting, testing and implementing a wide range of technologies used in program set up and delivery. Work with team members and other departments to develop, implement and document best practices for innovative new technologies