Lausanne Metropolitan Area
The map is not the territory - Alfred Korzybski What you perceive from the world is a very small subset of the reality, with its biases and limitations. When I first realized that, it was like the twilight zone :) It opened the breach onto another dimension: the universe of unlimited possibilities. I am helping managers and employees tap into their own hidden resources and grow through the challenges they face. I propose communications workshops and 121 coachings to explore new galaxies. Happy to get in touch, understand your challenges and needs, and propose some strategical axes.
- Contact and follow up with managers - Organize and run bespoke workshops to train managers and employees on the new company values and practices (agility, adaptive governance, ...)
Coach people on solving conflicts with their spouse and kids and find the right balance to thrive in their lives On my spare time
Organized and delivered hybrid and on-site workshops on Neuro Linguistic Programming and Non Violent Communication Topics: -improve the handling of difficult conversations -foster efficiency in communications -promote diversity and inclusion by understanding our differences -understand how the brain works Development and promotion of several managed IT services with international teams on multiple sites (Sales, pre sales, legal, project managers, customer service managers, service desks, operations). Motivating cross-functional teams to work together towards a common goal and delivering on our promise.
Development and promotion of several managed services with international teams on multiple sites (Sales, pre sales, legal, project managers, customer service managers, service desks, operations). Motivating cross-functional teams to work together towards a common goal and delivering on our promise.
Learnt to serve, serve and serve again the customer. Bringing value to their business and creating a caring relationship. Trusted Advisor on Orange Business Services managed solutions (VPN, Security, Hosting...) for key MNCs. ITIL Service Management In a matrix environment, coordinated Orange internal and external teams around the world to achieve 1) business continuity for 24/7 factories 2) customization of standard services so as to meet my customers' business needs. Change Management. Escalation Management. Implemented and optimized Service Support processes with ServiceDesks. Delivered internal trainings. Technologies: VPN, Voice over IP, Security (Internet Gateway, Firewall, Strong Authentication with soft tokens, AAA/Radius and TACACS servers), Remote Access: Dial, IPSec and PKI.
Part of a great team who altogether promoted an innovative, environmental-friendly access technology. An absolutely great human adventure who led me to make a training in Brazil and Mexico and let me meet extraordinary people both inside Ascom and on the integrators and customers side. Enjoyed developping theory and hands-on 1-week trainings for partners and customers for them to get practical knowledge on Ascom products and solutions around. Trained several profiles from technical to sales rep. at Power Utilities and Network Integrators, with 2 days theory & 3 days hands-on, in English and Spanish. Ran design workshops with customers. Project Managed the development of a dedicated Network Management Software (Provisioning & Incident Management). B2B2C with Internet Service Providers worldwide (Integrators and Power utilities), pitching Powerline infrastructure equipment (access techno) as a competitive alternative to DSL in countries with low copper penetration (“last mile”) and Wi-Fi in hotels and homes (“last inch”). Technologies: PowerLine Access, IP, NMS, Backbone, QOS, VoIP, DHCP, DNS