Greater Oxford Area
- First IT hire to join the newly formed Group, responsible for building the IT and Cyber Security team. Led the deployment of Corporate IT infrastructure and services from scratch. - Architect and project management of various large scale projects. Incl. 4 office builds, various M&A migrations (JIRA, Confluence, GCP, Kubernetes adoption, endpoint migration, incl. the management and security services). - Budget owner for all Technology spend. Negotiating complex deals, seeing the process through from sourcings, negotiation and completion. - Collaborating with various stakeholders at varying levels within the business. Ensuring the IT and Cyber Security strategy aligns to business objectives. - Owning the ongoing ISO/IEC 27001 and PCI-DSS compliance and certification for the Group. - Mentor, train and guide IT, Live Operations and Cyber Security leaders and team members through their learning journey. Focused on continual growth through training, workshops and lessons learned sessions. - Accountable for Live Operations, inclusive of NOC, change management and incident management. Focus placed on continuous improvement, the team have enhanced our ticketing system, incident classification and engaged stakeholders to adopt the change and incident processes to accelerate incident resolution, while reducing risk associated with change. - Responsible for selection of implementation of enterprise ready AI solutions, architecture and governance of AI adoption and use.
Expanding remit from EMEA to Global IT Operations.
- Head up IT for EMEA and APAC. - Managing a team of 12 IT professional. Consisting of Managers, Technicians and Engineers. - IT lead on Zynga's M&A activities. Onboarded and integrated three new businesses. - Overseeing and improving Zynga’s virtual infrastructure (Nutanix, NetApp), cloud services (Office 365/Azure, code42, etc.) - Project management. Managing various cross-functional projects. - CSI (continual service improvement) manager, driving value and continued evolution of IT services inline with business requirements. - Intake business requirements and identify technical solutions to fulfil these requirements.
- Managing a team of 19 IT professionals globally, providing Tier 1, 2 and 3 support across 14 sites in the US, UK and India. - Built the IT Support team, hiring in remote sites to better service the 24/7 support model. - Successfully deployed an Enterprise Ticketing System, introducing SLA's to improving customer expectation and satisfaction. - Revamped the IT user knowledgebase to improve self-resolution of common IT issues. - Implement IT policies and procedures. To both give the team structure and to reduce costs. - Implemented a TEM and MMS solution to reduce yearly mobile spend. - Planned, designed and managed the implementation of new IT services. - Understand, document and present business requirements to drive IT strategy. - CSI manager, understand inefficiencies and method for improving services. Propose improved and more cost effective solutions where business requirements weren't achievable using existing IT solutions.
- Managing a team of 19 IT professionals globally, providing Tier 1, 2 and 3 support across 14 sites in the US, UK and India. - Build the IT Support team, hiring new team members in remote sites to better service the 24/7 support model. - Successfully deployed an Enterprise Ticketing System, introducing SLA's to improving customer expectation and satisfaction. - Revamped the IT user knowledgebase to improve self-resolution of common IT issues. - Implement IT policies and procedures. To both give the team structure and to reduce costs. - Implemented a TEM and MMS solution to reduce yearly mobile spend. - Planned, designed and managed the implementation of new IT services. - Understand, document and present business requirements to drive IT strategy. - CSI manager, understand inefficiencies and method for improving services. Propose improved and more cost effective solutions where business requirements weren't achievable using existing IT solutions.
- Managed a team of 2 Technicians, supporting 3 studio's across the UK (London, Oxford, Brighton). - Successfully configured SCCM to improve build process. - Successfully cleared the IT Support backlog by improving processes and policies. - Reduced spend by standardising hardware purchased and effective asset management.
1st, 2nd and 3rd line IT Support.