Leuven, Flemish Region, Belgium
I am curious, empathic and customer-focused, using the creative energy I get from collaborating and communicating with colleagues, clients and suppliers to deliver results that work and are supported within the organisation. Friends and colleagues describe me as an open person with a genuine, positive and practical mind set. Thanks to an international upbringing, mediating complex situations in a respectful diplomatic way, comes naturally to me. I am genuinely interested in opportunities where I can lead or contribute to implementing effective solutions, resolving problems with unconventional and dynamic thinking. Business environments I thrive in have a vision and act likewise.
Transforming a start-up testing facility into a client-focused, dynamic, flexible and reliable partner towards the community and health professionals.
Lead negotiator, advisor and participating enterpreneur in high tech Start-Ups. On the field business analysis, chart discrepancies between AS IS and TO BE. Design, negotiate, communicate and implement new processes & ways of working. Provide hands-on coaching to multiple levels of stakeholders. Provide advice and guidance on process-based thinking. Continuously identified new and changing business & customer needs.
End to end analysis of the operational model and processes used within a very specific business line. Designed roadmap to the desired operating model and vision as set out by executive management. This included a new governance model, with reporting, dashboards and tools for close follow-up by the line management. Designed, trained and coached the departments employees on the added value of governance principles.
Implementation of Governance principles within a cutting edge public health data warehouse division of a large Government organization. Enhanced Service Delivery principles within a horizontally structured group of data warehouse entities, infrastructure suppliers and creative software development factories, using Microservices development techniques. Particular focus lied on the set up of request, incident and problem management. Further focus lied on understanding, documenting and improving the critical interactions between local infrastructure providers, cloud based AWS services, third party suppliers and their place in the value adding chain. Advocated the necessity of a basic monitoring service within a Microservices dev environment (Red Hat OpenShift, docker, Tomcat). Negotiated and set up a framework of tools to support OLA and SLA negotiations with stakeholders, including CSF, KPI identification etc. based upon realistic business needs. Implemented Stakeholder management by identifying and mapping stakeholders, charting the services used with the internal and external supporting services.