Jerico Jocson

About

Experience

• Kit (formerly ConvertKit) (Remote)
  • Senior Product Specialist
    May 2022 - Present · 4 yrs 2 mos

    Answer queries through chat and email Handle technical support for Email marketing platform (Kit) Handle multiple integrations of different platforms (stripe, thrive, kajabi, etc... Handle CSS and HTML coding for signup forms, landing pages, and email templates. Provides Technical support and facilitates training for Product specialists.

  • Product Specialist
    Feb 2021 - Apr 2022 · 1 yr 3 mos

    Answer queries through chat and email Handle technical support for Email marketing platform (Convertkit) Handle multiple integrations of different platforms (stripe, thrive, kajabi etc...)

• GoDaddy (Full-time · 1 yr 9 mos)
  • Technical Support Specialist (IEA)
    Sep 2019 - Dec 2020 · 1 yr 4 mos

  • Technical Support Specialist (Productivity)
    Apr 2019 - Aug 2019 · 5 mos

• Web Advisor at Hostgator.com
  Aug 2018 - Jan 2019 · 6 mos

  Answer customer queries through chat. Handle technical support for Email ( cPanel webmail) handle technical support for Web hosting (cPanel, VPS and Dedicated servers) handle technical support for DNS

• GoDaddy (On-site)
  • Technical Support Specialist (Web hosting chat)
    Apr 2017 - Mar 2018 · 1 yr

    Answer customer queries through chat and calls Manage customer accounts and billing. Handle technical support for Email ( office 365 and webmail) handle technical support for Web hosting (cPanel, Plesk, VPS and Dedicated servers) handle technical support for DNS handle domain processes( transfers, activations etc...)

  • Technical Support Specialist (Reactive chat)
    Oct 2016 - Apr 2017 · 7 mos