Singapore, Singapore
Facilitated a seamless dining experience by managing full-cycle table service, from precision order-taking to proactive table maintenance, ensuring a high guest satisfaction rate. Thrived in a fast-paced environment, coordinating room service deliveries and floor service simultaneously while maintaining strict timing standards. Executed daily floor setups and inventory audits, identifying stock shortages before they impacted service flow.
Successfully conducted tele-interviews for the annual Comprehensive Labour Force Survey (CLFS), consistently exceeding daily completion target and was named top 5 agent for the project. Welcomed back in 2025 for a second stint. Utilized strong interpersonal skills to build rapport with diverse households, effectively explaining the importance of national manpower data to encourage participation. Managed challenging calls with professionalism and empathy, clarifying the compulsory nature of the survey while maintaining a positive image of the Ministry. Navigated internal survey systems and databases to log call outcomes, schedule follow-up appointments, and track stock of survey materials or household IDs.