United States
Senior Operations, Program, and Technology Leader with 10+ years of experience delivering high-stakes initiatives across media, sports, entertainment, live events, and technology organizations. I operate at the intersection of people, process, and technology, ensuring reliability, scalability, and execution in fast-moving, high-visibility environments. My background spans IT Operations, Technical Program & Project Management, Event and Venue Technology, Broadcast Operations, and Enterprise Service Delivery. I’ve led cross-functional teams, managed complex vendor ecosystems, and owned end-to-end delivery across planning, execution, and post-launch optimization for global productions and enterprise environments. Core Expertise • IT Operations & IT Service Management (ITIL / ITSM, ServiceNow, incident/problem/change management, SOC-2 readiness, SaaS administration, MDM, IAM, executive IT support) • Program & Project Management (Agile, Scrum, Kanban, Waterfall, SDLC, roadmaps, budgeting, risk mitigation, stakeholder and executive reporting) • Event, Media & Production Technology (broadcast operations, AV systems, venue technology, networking, live event support, runbooks) • Systems & Automation (JIRA, Confluence, Tableau, Okta, Google Workspace, Microsoft 365, AWS, GCP, workflow automation) Career Highlights • Directed IT Operations for a high-growth technology company, achieving 98–99% service delivery satisfaction while reducing annual costs through vendor consolidation and process optimization • Managed venue technology and operations for a major international film festival, supporting multiple venues, live screenings, ticketing systems, and industry events • Executed field and technical operations for the Super Bowl halftime show, coordinating league, artist, broadcast, and production stakeholders with zero failure • Delivered global live broadcasts and large-scale productions for major media outlets, reducing downtime by 80%+ through documentation, automation, & operational discipline • Led technology and operations through mergers, acquisitions, & rapid-growth phases while managing distributed teams of 10+ Industries Media & Entertainment • Sports & Live Events • Technology & SaaS • Enterprise Operations • Cloud / Data Computing I thrive in ambiguous, high-pressure environments that require calm leadership, technical fluency, and strong execution. 📩 Available immediately to full-time or contract roles in Operations Leadership, IT Operations, Technical Program Management, Event & Venue Technology, Live Event Technology, Media & Sports Operations
Led cross-functional technology programs and enterprise initiatives supporting broadcast, production, and corporate operations, delivering 95%+ of milestones on schedule across multiple concurrent workstreams. Directed end-to-end delivery of infrastructure deployments, system integrations, and platform enhancements, partnering with stakeholders across production, engineering, infrastructure, security, and business operations. Managed project portfolios, overseeing scope, roadmaps, budgets, resource allocation, and risk mitigation while improving delivery efficiency by 79%. Coordinated enterprise technology deployments, reducing implementation timelines by 45% through standardized planning, governance, and cross-functional collaboration. Improved operational readiness by 65% by developing deployment playbooks, implementation checklists, and change management processes supporting business-critical production environments. Reduced project delivery risks by 80% through proactive dependency management, executive reporting, issue resolution, and cross-functional governance across complex technology initiatives. Oversaw technology initiatives supporting business units and 25,000+ end users, maintaining 99.9% service availability during high-visibility production and broadcast operations. Partnered with internal teams and strategic vendors to implement enterprise infrastructure, cloud, networking, endpoint, collaboration, and production technology solutions while maintaining 100% stakeholder satisfaction. Accelerated project execution by 77% through workflow optimization, documentation standardization, and PMO best practices, increasing visibility across executive leadership and delivery teams. Established KPI dashboards and executive reporting for active initiatives, improving forecasting accuracy by 73% and enabling data-driven portfolio decisions.
• Led festival-wide IT Operations and venue technology across 8+ venues throughout New York City, supporting screenings, live events, immersive activations, industry programming, sponsor events, executive functions & the 25th Anniversary Tribeca Festival. • Managed a team of 5+ IT staff and contractors, overseeing venue coverage, daily operations, escalations, and technical support across multiple concurrent festival locations. • Designed, deployed, and supported LAN/WLAN infrastructure, ISP services, bandwidth planning, network redundancy, and real-time troubleshooting in high-pressure live-event environments. • Partnered with Brand Partnerships, Production, Venue Management, Concierge Services, Ticketing, Credentialing, Press, and Festival Operations teams to deliver seamless technical support and event execution. • Oversaw procurement, deployment, tracking, and recovery of technology assets, including laptops, networking equipment, printers, scanners, hotspots, and venue infrastructure. • Served as the primary liaison between festival stakeholders, venue partners, internet service providers, and third-party technology vendors to ensure reliable technology services across all venues. • Directed venue load-in and load-out operations, establishing infrastructure standards, equipment deployment plans, and operational workflows while maintaining clean venue presentation. • Supported Tribeca Games, Tribeca Immersive, Tribeca Talks, live-streamed events, special screenings, sponsor activations, and festival closing events while maintaining operational continuity during peak attendance periods. • Delivered post-festival reporting, asset reconciliation, process improvements, and strategic recommendations to enhance future festival technology operations. • Coordinated technology operations supporting thousands of attendees, filmmakers, sponsors, media representatives, festival staff, and venue partners across multiple concurrent events and festival locations.
Selected Clients: Apple Music (NFL Super Bowl Halftime Show), LeafLink Led end-to-end program and technology operations across live broadcast productions and enterprise IT environments, delivering high-impact initiatives in fast-paced, high-visibility settings. Managed cross-functional projects spanning production, engineering, infrastructure, and business teams, ensuring alignment on scope, timelines, and execution. Directed live event technology operations for large-scale productions, including the Apple Music Super Bowl Halftime Show, supporting global broadcast delivery (200M+ viewers). Oversaw site readiness, infrastructure deployment, network operations, and real-time troubleshooting, ensuring seamless execution in mission-critical environments. Managed IT operations and service delivery for a 200+ employee hybrid organization, maintaining 98–99% CSAT across 1,000+ support tickets. Owned incident management, escalation workflows, and SLA performance, improving response times and operational consistency. Drove process optimization, workflow automation, and system improvements across enterprise platforms including Google Workspace, Okta, and endpoint management tools, increasing efficiency and scalability. Partnered with Security, Legal, and People teams to streamline onboarding, access management, and compliance initiatives aligned with SOC 2 standards. Led vendor management, SaaS consolidation, and cost optimization efforts, achieving $25K+ in annual savings while improving system performance and reliability. Identified risks, dependencies, and operational gaps, implementing mitigation strategies to ensure continuity across both live production and corporate environments. Acted as a key escalation point for technical issues, driving rapid resolution and maintaining service continuity. Delivered performance reporting, KPIs, and stakeholder updates, ensuring transparency and alignment with business objectives.
Led technology and field operations for 30+ large-scale broadcast and live productions, including the NFL Super Bowl and the UK King’s Coronation, supporting 200M+ global viewers Owned end-to-end operational planning and execution for field events, including staffing, scheduling, equipment readiness, risk mitigation, and on-site delivery across North America and international locations Managed and mentored field operations teams (6+), improving performance, consistency, and execution standards in high-pressure, live broadcast environments Partnered closely with Production, Broadcast Engineering, Networking, and End User Support teams to align technical requirements, network configurations, and event readiness Designed and implemented preventive workflows, documentation, and runbooks, reducing live-event downtime by 83% and improving issue response times Oversaw vendor coordination, contract negotiation, and production budgets, reducing overruns while maintaining service quality and delivery timelines Led inventory management and equipment lifecycle planning for broadcast events, ensuring availability, testing, deployment, and recovery of critical technology assets Standardized field operations processes and tools, improving cross-team transparency and increasing operational efficiency by 42% through structured reporting and playbooks Served as primary escalation point during live events, delivering executive-facing communication and rapid resolution of mission-critical technical issues Conducted post-event retrospectives and operational reporting, translating field feedback into actionable improvements for future broadcasts and productions Led cross-functional planning including pre-event readiness reviews, stakeholder alignment meetings, and checkpoints to ensure on-time, risk-mitigated delivery for mission-critical broadcasts Supported organizational scaling and team development, contributing to hiring, onboarding, and training of field operations staff
Led IT operations, media technology, live events, and production systems during Vox Media’s national scale-up from startup Managed and mentored a team of 12+ supporting AV builds, live experiential events, studio operations, and editorial technology, serving as acting manager during leadership absences Oversaw enterprise AV and studio infrastructure projects, including a $380K AV build and $120K production studio, delivering $173K in annual cost savings through vendor optimization Partnered cross-functionally with editorial, production, product, and sales teams to support live programming and editorial initiatives Owned vendor management, contract negotiations, and asset lifecycle planning across production and office technology environments Designed and implemented workflow automation and process improvements, reducing turnaround times by 64% and improving service consistency Developed technical documentation, runbooks, and operational standards, improving system reliability and knowledge transfer across teams Supported strategic planning and budgeting for media technology and operations initiatives across offices in NYC, DC, LA, SF and Chicago Served as primary escalation point for editorial, production, and executive stakeholders under tight publishing and broadcast deadlines Established operational KPIs and performance metrics for IT and media technology services Drove process standardization and scalable workflows for onboarding, production support, and incident response Provided hands-on coaching and mentorship to technical staff, improving troubleshooting effectiveness and cross-team collaboration Led cross-functional incident response and post-mortem reviews, identifying root causes and implementing corrective actions to prevent repeat issues in live media environments Supported organizational growth, mergers and acquisitions by standardizing IT operations, access provisioning, and production support workflows during periods of rapid expansion
Provided enterprise IT and production technology support for 2,500+ users across macOS, Windows, Linux, and SaaS environments Managed systems administration, SaaS, and infrastructure support, including Active Directory, Okta SSO, Windows/Linux servers, virtualization, and storage systems Supported media production and live event operations, delivering AV, networking, and technical support for broadcasts, town halls, and company-wide events Played a key role in M&A and workforce expansion, scaling IT operations to support 72% organizational growth during acquisitions Monitored system performance, executed upgrades, patching, and maintenance, and supported backup, recovery, and infrastructure reliability initiatives Created and maintained technical documentation, system diagrams, and operational runbooks, improving continuity and troubleshooting efficiency Collaborated with engineering and infrastructure teams to evaluate, test, and deploy new systems for production and corporate use Acted as a senior escalation point for complex technical issues, resolving high-impact incidents affecting editorial, production, and executive stakeholders Supported identity and access management workflows, onboarding/offboarding, and group policy permissions for employees, contractors, and production teams Partnered with media, editorial, and operations teams to align technology solutions with publishing schedules and production deadlines Assisted in standardizing IT processes and support workflows, improving service consistency and reducing repeat incidents Supported security best practices and compliance initiatives by enforcing access controls, system hardening, and least-privilege standards across corporate and production environments Partnered with service desk and operations teams to analyze incident trends, reduce recurring issues, and improve overall system stability and user experience