Los Angeles Metropolitan Area
Current Web Designer Former Implementation Analyst
5 Day Google Venture Design Sprint Project Goal: Reduce time spent and manual labor costs to calculate reimbursement calculations for restaurant checks, grocery receipts and/or utility bills through camera auto recognition. Duties & Impacts: A five day, intensive design campaign to define a problem and find a solution by designing a mobile application through user research and validation.
Project Goal: Design a mobile application that would reduce time spent on manual business operations and client services. (i.e. Private Lesson Booking and Membership Plan Management) Duties & Impacts: Discover customer pain points at the facility, design the mobile application experience based on gathered actionable insights and findings, and validate/iterate upon the designs to better the experiences for customers at FTTA.
Engaged in team-driven projects with experienced financial auditors in daily live calls to understand the client’s needs and onboard them seamlessly into AuditBoard’s software, demonstrating time management and multi-tasking skills. Adopted a mid-year additional role as a Client Support Analyst to carry out time sensitive support tickets.
Led a quarterly financial project analyzing how COVID and working from home impacted the onboarding team’s implementation rates, using PowerBI dashboards and interviewing members across multiple departments