Penrith, New South Wales, Australia
With several years of invaluable professional experience in busy, collaborative, and multifaceted environments, I have established a comprehensive career for which I have gained recognition. My demonstrated ability to effectively and efficiently spearhead the monitoring and evaluation of company compliance with strict legislative requirements for safety, quality, and efficacy, as well as to develop and lead diverse teams, has resulted in the delivery of top results from both large, well-established brands, small and medium-sized enterprises and government agencies. I am a dynamic and quick-thinking individual with an aptitude for conceptualising and producing exceptional strategies for the ever-changing needs of an organisation via consistently contributing to continuous improvement and regulatory reform activities. I am both technologically and legally proficient and well-versed in the optimisation of business operations and risk mitigation processes. Adept at leading strategic planning, I have driven numerous companies to success and profitability. I have sharp organisational skills and a substantial ability to work quickly and accurately, allowing me to complete many complex tasks across variable environments. My goal is always to guide the implementation of evidence-based practices in any organisation whilst guaranteeing compliance with applicable laws and regulations. My background includes several compliance specialist and management positions with large-scale companies reaching diverse audiences across Australia. In addition to demonstrated experience, I have obtained numerous tertiary qualifications and completed several supporting professional development training courses and certifications.
Support protection of AU welfare system and assist customers to avoid debt and fraud, whilst ensuring each client receives correct payment with correct amount, undertaking proactive payment reviews to ensure customers can avoid owing money. Direct investigations into customers possibly withholding details or proving false information, referring cases with evidence of criminal behaviour to Commonwealth Director of Public Prosecutions. Partner and coordinate with public, other governmental agencies, and private sector to share details about intelligence activities when necessary, currently partnering with Australian Federal Police (AFP) on taskforce integrity, as well as National Disability Insurance Agency on national disability insurance scheme fraud taskforce. Utilise information from Australian Tax Office and Department of Educationg, Skills, and Employment to match income information report by individuals who receive payment. Liaise with key stakeholders to successfully resolve moderately complex issues and provide advice and education on regulatory and compliance matters. Update customer records based on information. Key Achievements: ● Consistently deliver on all expectations and tasks in high-stakes, regulatory environment, working autonomously to meet and surpass goals and objectives whilst gaining and expanding upon legislative knowledge to ensure use of best practices. ● Successfully identified and recommended innovative solutions to remedy errors across both administrative and system related functions. ● Implement tactical de-escalation strategies to effectively communicate with challenging customers and stakeholders including legal and financial representatives.