Singapore
Oversee day-to-day operations Ensure that operations related to different departments (Customer Engagement, Hosting and Inventory & Revenue) ran smoothly, especially after the easing of Covid-19 measures Build and maintain positive customer relationships, even as the company sought to grow membership numbers Work with customer service department to address customers' reported issues, such as refunds and appeals Liaise with venue operators and manage relationships Design dashboards to record top-level metrics, which are used for business insights and analyses Manage and train new hires Interview, hire and manage Official Senior Hosts
Perform all check-in and check-out tasks Manage online and phone reservations Respond to clients’ complaints in a timely and professional manner Liaise with housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalised services for VIP customers and event attendees, like wedding guests