Milwaukee, Wisconsin, United States
Articulate and professional manager - skilled in directing operations and activities within the production area. Ability to work diligently while achieving organizational goals: cost savings, product quality, labor efficiency, and timely delivery. Areas of Expertise Project Management | Leadership | Scheduling & Logistics Reporting & Inventory Management | Workflow Organization | Shipping & Receiving
Provide project management and leadership over 6-15 employees. • Achieved 98% of turnaround times per customers’ service level agreements while ensuring quality control, adherence to HIPAA standards, and avoiding use of excess materials through one-time run of entire job. • Directed large government project, producing and mailing 360,000 mail pieces with specific insert schemes and over 1,700 packaged boxes in a five-day turnaround time, and generating over $60K in revenue. • Schedule staff to minimize labor costs, overtime hours, and maximize production efficiency. • Ensure job details are followed to customer specifications and job status is communicated on an ongoing basis. • Manage warehouse, track inventory, and order production supplies. • Interview employees and provide feedback for hire for large homeowners’ mailing. • Enhance customer relationships through attending and supporting company customer events.
Organized workflow and materials for operators to maximize run time and efficiency. • Worked in Shipping/Receiving, temporarily covering warehouse manager role, loading and unloading trucks, along with boxing, packaging, and shipping products. • Managed large credit union mailing, 100,000 to 225,000 mail pieces monthly, generating $1.5M in revenue per year and meeting all turnaround times. • Tracked daily production print and mail volume/counts using Excel to generate production/volume reports and provided status results to corporate controller and Senior Director of Operations.
Pitney Bowes machine operator, inserting 5,000 – 8,000 mail pieces/hour, following all quality control steps and job instructions per the work order/job jacket. Troubleshot machine problems and fixed/adjusted to maintain efficiency. Assisted operators with equipment issues and job setup meeting turnaround times and ensuring all quality control measures.