Greater Madison Area
Experienced Account Manager and Snow Operations Manager with a demonstrated history of working in the consumer services industry. Skilled in Financial Analysis, Cost Management, Landscape Management, Microsoft Excel, and Customer Relationship Management (CRM). Strong media and communication professional graduating with an Associate of Arts and Sciences (A.A.S.) focused in Finance, General from Madison Area Technical College in May 2017. Advanced Snow Manager certified by the Snow and Ice Management Association.
Responsible for driving new business development within the commercial landscape sector, identifying and pursuing high-value opportunities. Build and nurture a robust network of commercial clients and industry contacts, establishing the company as a preferred partner. Translate client needs into tailored landscape solutions, presenting compelling proposals and securing profitable contracts. Act as a primary point of contact for commercial clients, ensuring their satisfaction and identifying opportunities for upselling and cross-selling.
Responsible for the landscape management on over 50 sites. This includes scheduling service, high end customer service and working with the Account Manager to ensure each customer is taken care of. Additional responsibilities include training employees, remaining up to date about industry practice, assist account managers with sales opportunities and assisting other coordinators, account managers and landscape management division manager as needed. In the winters I have the dual role of Assistant Snow Operations Manager. This includes operations tasks like managing route managers to ensure their crew and equipment are staffed and efficient before and through an event. Customer service response to customers who have questions or concerns before, during or after a snow event. Working closely with subcontractors to assist our team effectively.
70% Teller. 30% Personal banker: opening new accounts, writing loan applications, making references across departments to assist in sales.