Eau Claire-Menomonie Area
I think Ben Franklin may have said it best, “When you’re finished changing, you’re finished.” Always striving to learn more and better yourself is what makes an individual, and business, successful. Over the course of my career in the service and sales industries I’ve worn many hats: leader, salesman, mentor, manager, marketer, creator and trainer. As a result, I have a unique ability to mesh with a wide variety of people and navigate complex challenges. Real world experience has taught me that my professional value boils down to the following: • I understand the need for change. • Lots of people understand the need for change. Adaptability is what matters, and I adapt. • Culture makes a difference. Change in a nurturing environment is easier than change in a neglecting one. • I help people succeed. If they win, I win. I want to win. • I stay calm. • I’m always positive. I love meeting new people and increasing my network of acquaintances. If you want to chat business, sports or about the outdoors, please reach out!
Responsible for overseeing daily business operations, financial performance and staff leadership to ensure smooth, efficient and profitable operations while adhering to the company purpose statement and maintaining company fundamentals. This position streamlines processes, manages cross-functional teams, and drive continuous improvement to support company growth. This position is part of the executive leadership team, has direct reports, and performs work independently with limited direct supervision.
Directs and oversees all aspects of the organization's service policies, objectives and initiatives. Develops service level standards focused on response time, issue resolution and quality. Establishes policies and procedures that produce high quality service delivery and that reflect industry best practices. Additionally, aligns customer service activities and initiatives to support and enhance the objectives of the organization across multiple branches. Works in tandem with other members of the director team to ensure that profitability standards are met on a consistent basis.
Primary responsibility is to lead the branch's service department in their effort to provide quality service second to none. Duties include the following: ·Implementation of the Customer Service Strategy ·Effectively lead the organization by providing leadership and management ·Assure open and timely communication between technicians & office staff ·Be the ambassador for technician support and productivity ·Ensure positive cash flow through accurate processing of quotations, work orders and invoicing ·Responsible for department profit and loss by managing all aspect of the service department ·Actively promote and manage continuous improvement throughout the organization ·Empower employees to provide the highest quality service to our customers
Utilize IQMS software to manage WOs, BOMs and production floor schedules. Oversee all aspects of the production floor on a daily basis. Lay a foundation of Lean Six Sigma to help guide efficiency and productivity. Perform production floor audits and analyze data to ensure organizational goals are being met. Communicate with Materials Manager, Master Scheduler and Operations Manager regarding daily products and processes. Review shift report for accuracy and make changes as needed. Coach and mentor operators to the execution of company policies and procedures.
The District Manager ensures the highest level of customer service throughout each assigned store, acts as a role model and leader to all Mega Co-op store employees, and maximizes the workforce to achieve maximum results. General Responsibilities: • Create & manage district's operations budget • develop tools for execution of budgets and goals • Collaborate with store managers on issues of store cleanliness, maintenance, employee hiring, etc • Ensures compliance with company policies/procedures • Develops short and long term goals for each district • Recruit and retain high level candidates Team Management: • Leads and provides guidance to Store Managers • Ensures performance standards are maintained to ensure efficiency and quality • Provides training and staff development with company objectives in mind
Develops and conducts training for convenience store staff. Promotes the use of technology; assists staff to make the best use of existing and emerging management tools. Develops and maintains online Learning Management System modules. Additional Marketing Duties: Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
To plan, coordinate, and manage store operations so as to control costs, maintain projected profit margins, meet or exceed sales goals, provide a pleasant shopping experience for customers and working environment for employees.
Lead a logistics team for a fast paced and high volume retailer. Read, interpret and utilize information in logistics reports to maximize productivity and efficiency. Educate team members on how to drive profitability. Assess and develop team members for advancement. Hold individuals accountable by delivering action plans and reviews.
Responsible for the general management of the call center site while partnering with specific business units to positively impact the execution of the company’s long term business plans. Specific duties include but not limited to the following: oversee internal departments of the site (HR, Training, Operations), assess management and staff through performance reviews and observation, manage P & L, forecast for production hours, serve as the liaison between corporate office and our internal branches of management.