Alajuela, Costa Rica
Administration and maintenance of IT infrastructure for the Financial Services Center and medical manufactory sites. Supported over 220 employees through ServiceNow, coordinating SLA reviews, hardware/software delivery, MDM, VOIP Systems , training, and continuous improvement initiatives. Microsoft 365 consultant (Teams, Outlook, SharePoint, OneDrive, Power Platform, etc.), providing development, training, and support to enhance productivity and digital adoption. IT asset management: deployment, configuration, onboarding, and compliance (BitLocker, SCCM, Security Patch, etc.). Consultant for medical plants, contributing to Kaizen and improvement projects. Project Manager for regional IT infrastructure initiatives across South America. Led successful migrations and implementations (Windows, VPN, Microsoft Authenticator, telephony), achieving top completion results. Developed and implemented continuous improvement projects using Microsoft Power Platform, including systems for overtime tracking, purchase requests, automated invoice delivery, asset control, chatbots, and interdepartmental ticketing. Delivered excellent customer support, ensuring high user satisfaction through effective communication, timely resolution, and a strong service-oriented approach. Led and optimized IT onboarding processes, ensuring smooth user integration, system access provisioning, and adherence to security and compliance standards.
• Desempeño como consultor IT (outsourcing), brindando soluciones tecnológicas a diferentes clientes. • Soporte a usuarios en incidencias de software, hardware e infraestructura. • Implementación y administración de infraestructura de redes (wireless, cableado, estaciones de trabajo y sistemas). • Participación en proyectos de actualización y optimización de entornos de IT.
• Administración de sistemas de software, hardware, servidores y telefonía. • Gestión del cableado estructurado y estaciones de trabajo, asegurando continuidad operativa. • Soporte técnico integral a los usuarios en diferentes temas de IT. • Implementación y mantenimiento de soluciones para optimizar la infraestructura tecnológica de la empresa.