Gurugram, Haryana, India
I currently hold the position of Deputy Manager at Xceedance. In my role as Deputy Manager, I am actively engaged in diverse managerial responsibilities, drawing upon my educational background and industry expertise. I am confident that my unique blend of academic achievements and practical experience positions me as a valuable asset within the dynamic landscape of Xceedance. I have completed Executive Management Development Program (eMDP) from the prestigious Indian Institute of Management Kozhikode (IIMK). Additionally, I possess a Master of Science in Actuarial Science from Amity University, showcasing my expertise in quantitative analysis and risk management. Furthermore, I am a distinguished Fellow of the Insurance Institute of India, having earned the Fellowship Diploma (FIII). I have also passed LM1, LM2 and LM3 modules from the Chartered Insurance Institute (CII) - achieved Cert CII, further strengthening my expertise in the insurance and risk management sectors. Digital & Process Automation: Spearheaded the SmartSync workflow automation initiative using Power Automate and Microsoft Lists, delivering a zero-cost, low-code operational efficiency solution.
• Team Leadership: Lead a high-performing team of 15 professionals delivering placement support and policy servicing for a leading Lloyd's syndicate. • Operational Delivery: Manage workflow allocation, productivity management, SLA adherence, quality governance, and capacity planning. • Technology Platforms: Utilise Eclipse (Post-Bind), Workbench (Pre-Bind), and Sequel Underwriting platforms. • Automation & Innovation: Designed and implemented SmartSync using MS Power Automate & Microsoft Lists — productivity savings equivalent to 1.36 FTEs, with enhanced process governance and operational visibility. • Quality Governance: Established a two-stage quality review framework and structured QC checklists. • Knowledge Management: Introduced and led the Daily Knowledge Capsule initiative. • Awards: Promoted to Deputy Manager (Oct 2025); Innovation Champ Award (2025); Learner's Choice Evangelist Award (2025); Star Award Q4 2023.
• Managed insurance campaigns, stakeholder engagement, and team leadership across Army and Para-Military accounts.
• Supported development and maintenance of Symantec Anti-Virus Client within Oracle Applications.