Jens Klitzke

Head of Customer Experience Management

Hannover-Braunschweig-Göttingen-Wolfsburg Region

Volkswagen (13 yrs 4 mos)
- Director Strategy & Customer Experience
  Jun 2025 - Present · 1 yr 5 mos
- Head of Customer Experience Management
  Apr 2022 - Jun 2025 · 3 yrs 3 mos
- Head of Holistic User Experience & Digitalization Sales
  Nov 2020 - Apr 2022 · 1 yr 6 mos
- Head of digitalization sales Volkswagen
  Apr 2019 - Nov 2020 · 1 yr 8 mos
- Head of Customer Management and Digitalization Sales & Marketing Germany
  Jun 2017 - Mar 2019 · 1 yr 10 mos
  Hannover-Braunschweig-Göttingen-Wolfsburg Region
- Head of Customer Experience Management and Digitalization of retail
  Jul 2013 - Jun 2017 · 4 yrs
  Hannover-Braunschweig-Göttingen-Wolfsburg Region
Head of Customer Relationship Management (CRM) at Shanghai Volkswagen
Jun 2011 - Jul 2013 · 2 yrs 2 mos
Volkswagen AG (5 yrs)
- Head of CRM and Social Media Marketing
  Oct 2009 - Jun 2011 · 1 yr 9 mos
- Head of International CRM
  Jan 2008 - Jan 2010 · 2 yrs 1 mo
- Head of CRM and Head of Internatilization of CRM and Internetmarketing
  Jul 2006 - Dec 2008 · 2 yrs 6 mos
Volkswagen Group (2 yrs 5 mos)
- CRM and Internetmarketing: International Marketing Communication
  Jul 2005 - May 2006 · 11 mos
  Content Management System Mobile Marketing
- Head of Project Mobile Data Services/Telematics
  Jan 2004 - Aug 2005 · 1 yr 8 mos
  Hannover-Braunschweig-Göttingen-Wolfsburg Region
Senior Product Manager at Lycos Europe
Apr 2001 - Dec 2003 · 2 yrs 9 mos