Grand Rapids, Michigan, United States
Network Administrator with 3+ years of experience in a fast-paced MSP environment, supporting and optimizing diverse client infrastructures. Proven track record of rapid growth—promoted from entry-level technician with no prior IT experience to Level II Field Technician, frequently leading projects from design through implementation. Experienced in administering and troubleshooting network infrastructure across 30+ client environments, with a strong focus on network performance, security, and scalability. Hands-on experience configuring and deploying switches, firewalls, VPNs, and wireless solutions, as well as supporting cloud and virtualized environments. Working in an MSP setting has allowed me to manage 30–50+ technical tickets per week, while maintaining high service quality and adapting quickly to different client needs and network architectures. I’ve also contributed to and led 10+ infrastructure and deployment projects, including network design, vendor coordination, cost analysis, and implementation. I bring a strong background in communication and customer service, which allows me to effectively translate technical concepts into clear, actionable information for non-technical users. This has helped me build strong client relationships and deliver solutions that are both technically sound and user-focused. I’m currently focused on advancing into a Network Engineering role within a larger enterprise environment, where I can contribute to designing and optimizing infrastructure at scale. Long term, I’m passionate about transitioning deeper into cybersecurity, with a focus on network security, threat mitigation, and resilient system design. 🔧 Core Competencies Network Administration • Network Engineering • Routing & Switching • TCP/IP • VLANs • VPNs • Firewall Configuration • Network Security • Infrastructure Design • Troubleshooting • Incident Response • Cloud Networking • Virtualization • Wireless Networking • VoIP • Systems Administration • Active Directory • Azure • Endpoint Management 🎓 Education Bachelor of Science – Network Engineering & Security Western Governors University (WGU) – May 2026 📜 Certifications • Cisco Certified Network Associate (CCNA) • CCNA Security • CCNA Automation • CompTIA Security+ • CompTIA Network+ • CompTIA A+ • CompTIA Project+ • Linux Essentials • ITIL Foundation
Administer and maintain network infrastructure across multiple client environments, ensuring uptime, performance, and security Monitor and troubleshoot network performance, connectivity issues, and security alerts Configure and manage firewalls, VPNs, and access controls to secure client networks Support cloud-integrated environments, including Azure-based identity and device management Collaborate on infrastructure improvements and network optimization initiatives
• Install, configure, troubleshoot, and support critical network infrastructure devices (Switches, Next Gen Firewalls, Servers), including creating VLANs, access-lists & rules, VPN Tunnels, and creating VMS’s on both Hyper-V and VMware. • Lead and assist on multiple simultaneous projects, including outlying project scope, steps, cost analysis, vendor comparisons, and product procurement. • Design, manage, and troubleshoot VoIP network environments (BVOIP, 3CX, SipTrunk), including provisioning devices, call tree logic, DID porting, and digital receptionist configuration. • Administer, configure, and troubleshoot camera recording servers (Axis Camera Station and Milestone), including motion detection recording settings, adjust server disk space, and create views for specific users. • Engineer Enterprise Wi-Fi networks, including WAP placement, security protocols, guest network setup, DHCP scope, and role-base access control to secure private wireless network. • Manage, deploy, and administer Virtual Machine's via VMware ESXi and Azure Arc.
-Ensured data accuracy by providing quality control checks such as analyzing data and making necessary corrections -Maintained integrity of company databases by gathering data through internal and external systems. -Queried databases to check & correct databases as needed.
-Developed year-round schedule for sports programming. -Created spreadsheets using Microsoft Excel for analyzing high school athletic performances to select and produce "Player of the Week" Feature. -Coordinated, assigned, and approved production across all stations. -Set up connections for remote broadcasts. -Accompany clients though their radio production wants and needs.
-Showed great work ethic to quickly earn promotions from dishwasher-runner-prep cook-line cook. -Learned & mastered new positions efficiently. -Keep a positive attitude within a fast-pasted & stressful environment. -Communicate timely & clearly with other time cooks & servers. -Efficiently read through detailed tickets to ensure meals are cooked properly to the customer's desires.
-Adhered to state laws regarding alcoholic beverage services and customer regulations. -Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies. -Responded to guest questions and requests with friendly and knowledgeable service. -Quickly crafted handmade cocktails & created new & creative cocktails based on the customers wants. -Installed kegerator, detailed bar setup, and deeply cleaned bar & bar area to venue standards.