United Kingdom
Global Head of Employee Technology for Unilever, with 19 years experience working in Technology, and extensive expertise in Digital Workplace across End-User Compute, M365 collaboration products, Global Helpdesk, AI Employee Agents, Knowledge Management, Executive Support, and AI Copilot. I am responsible for overseeing a vast portfolio of technology transformation initiatives, managing significant investment portfolios and large vendor contracts across a broad product architecture. My responsibilities encompass technology transformation, product development, operational delivery, and an in-depth understanding of external market trends related to productivity tools for Unilever employees globally (across 100 markets, serving 100,000 employees). My role demands strong leadership skills and the capability to manage a large, globally distributed team. I am dedicated to people development, fostering a positive culture, and maximising the potential of those around me. I communicate and manage stakeholders with confidence, effectively engaging with various levels of the business, including C-Suite Executives, Technical SMEs, and Business Representatives.
As the Global Head of Employee Technology Services, I am passionate about delivering experience based and productivity enabling technology that empowers our workforce every day. My role encompasses responsibilities including: • Digital Support services - Integrated Helpdesk, Engineering Field Services, Business Support Centres, Device Lifecycle Mgmt and Executive Support. • End-User Compute – 100% modern managed PC estate of ~100,000 devices (Windows and Mac) globally, Mobile Connectivity, Application Management, Client / OS management, and Device Management (Intune/Jamf). • Collaboration Technology - Microsoft 365 suite: Teams, Viva Engage and Amplify, Exchange, SharePoint, Power Platform, OneDrive, other M365 apps. Google: Digitalising Frontline Colleagues using Google Workspace and AppSheet. • AI-Powered Productivity - Rapidly becoming a growth area in my responsibilities, leading key transformation initiatives such as Una (Unilever’s employee facing, cross functional AI agent powered by Moveworks), Microsoft Copilot Web, Copilot M365, and Copilot Studio. • Workplace Technology - Global Print, Workplace, Travel and Security technologies. • Communication Technology - Enabling both Internal and External Corporate Communications through technology (Viva, Exchange, SharePoint and Unilever.com). • Leading a team of approximately 95 people. • Accountable for a vast and rapidly evolving project portfolio focused on digital transformation, service improvement, and maintaining a current environment. • Partnering strategic vendors to ensure external perspectives and alignment to market trends. • Accountable for a significant budget within a complex financial structure that spans global and local accounting across all UL markets. • Operational accountability for all Employee Technology Services globally. My role is one of scale and complexity, whether it be the breadth of portfolio, geographical complexity or rapid pace of technology change.
Responsible for the end-to-end delivery of End User Computing and Executive Support services globally - Laptop, desktop, tablet, mobile, meeting room and print services, across an estate of ~100k devices and clients and ~50k mobiles. Accountable for setting the strategy surrounding the following areas: • Hardware / Operating System • Device mgmt. capabilities / Policies and Configuration • App Deployment / Keep the environment current (patch and upgrade) • Solutions / Technology Roadmaps • Project / Portfolio Delivery • Contracts and Commercials • Insight driven operational service management Executive Support Service Management With a passion for Employee Experience, I offer leadership to transform traditional IT services and processes into “consumer like” capabilities within an enterprise environment. I encourage my team have a constant lens on Employee Experience, always thinking about how technology services are consumed, adopted and what the expectations are from employees regarding the services provided. • Leading a team of ~50 people across 4 locations: Full time and flexible resources. • Accountable for a portfolio of projects, spanning keep the environment current, service improvement and transformation. • Constantly connected to now, new and next technology, partnering with strategic vendors for external perspective and market trends. • Leading the relationship with several strategic vendors. • Operational accountability for End User Computing services, managed using ITIL and Lean methodologies. • Driving proactive service management through insight - Using platforms and data to drive areas for improvement and intervention. • Act global think local – partnering with the markets to tailor global solutions based on local considerations.